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Microsoft Office Customer Service

Location:
Binghamton, New York, United States
Posted:
November 27, 2017

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RAYMOND BAILEY

** ********* ******, **********, **, 13901

Phone: 607-***-****

ac3h2p@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

Seeking an opportunity in a results oriented company within the Computer/Technology Segment, which will fully utilize my computer knowledge and experience while providing for continued growth and advancement opportunities.

EXECUTIVE SUMMARY

A variety of skills, training and experience in hardware repair, installation, and configuration of servers, PCs, laptops, terminals, printers, modems, hubs and routers have made an ideal candidate for any IT engineering or leadership position.

Performed on-site diagnosis, break/fix repair, configuration, upgrades, and installation services for desktop PC's, laptops, printers, and peripheral equipment.

Experienced Network Tech, Helpdesk Support, or PC Installation Tech.

Willing to learn new skills new computer skills and databases procedures.

Back covers working well with customers and co- workers in a one-on-one or group setting. Have good leadership & team player abilities.

Positive work attitude, with exceptional work ethic.

Have demonstrated successful problem-solving, customer service, communication, stress, and time management skills

TRAINING AND CERTIFICATION:

A+

NETWORK ADMINSTARTOR

DELL

TECHNICAL SKILLS:

OPERATING SYSTEMS:

Windows 95/98/XP/Vista/7/8/10 Mobile

Windows Server 2000, 2003, 2008; Microsoft Office 2000

MAC OS X

Vista, XP, 9X, and 2000 Install hardware,

software & networks

Microsoft Word, Access, Excel, PowerPoint

Android

HARDWARE:

Desktop PC/Laptop Refurbishing following standardized checklist for system diagnosis.

Computer hardware installations.

Windows Server 2003 Active Directory, DHCP, DNS

Manage backup of systems

EMPLOYMENT HISTORY

Hardware & Software Assembly T echnicians

Geodis March, 2013 May, 2017

Provided Level 1 and 2 hardware and software support.

Performed on-site diagnosis, break/fix repair, configuration, upgrades, and installation services for desktop PC's, laptops, network servers, printers, and peripheral equipment.

On site desktop support to the clients related to file backup network access and technical issues included:

Troubleshoot hardware/software to identify problem(s), diagnose cause(s), and determine corrective action(s).

Assemble, setup, and disassemble the right network systems for customers on various security levels

PC INSTALLATION T ECHNICIAN

TAC - WORLDWIDE NOVEMBER, 2008 FEBRUARY, 2013

Performed on-site diagnosis, break/fix repair, configuration, upgrades, and installation services for desktop PC's, laptops, printers, and peripheral equipment.

Experienced in all aspects of hardware - versed in the installation and maintenance of a wide range of computer hardware, software and operating systems maintenance and repair.

Upgraded and repaired various hardware and software for company PC systems.

Erased hard drives for replacement in new systems, and set up new user security accounts.

Installed monitors, keyboards, printers and hard drives.

Documentation Overseas Clerk at UPS

Adecco Tech January, 2003 July, 2007 (4 years 6 months)

Setup email for UPS website and upgraded shipping software on the UPS database.

Compiled data from the vendor invoices and other supporting documents to verify the accuracy of billing data and to make sure that all items ordered and received.

DESKTOP SUPPORT /LAPTOP SUPPORT FEBRUARY, 2000 NOVEMBER, 2002

COMPUTER SUPPORT

Hardware and software support of onsite desktops and laptops.

Implemented Lotus Notes upgrades and migrations for client, including diagnosing problems.

Upgraded, setup, & tested client email for Lotus Notes and diagnosed software problems. Performed local and remote testing of Lotus Notes email.

Fixed network connectivity, desktop configuration, and printer connectivity and network access issues.

Provided base-level IT support to company personnel.

Trained users in the basic operation of Lotus Notes database and maintenance of PCs.

EDUCATION:

100 credits toward BS in Information Technology American Intercontinental University

AAS, Business Administration Tompkins Cortland Community College



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