DIVYA PATEL

** ******* *****, *********, ** ***** C: 201-***-**** ac3h2k@r.postjobfree.com

Professional with expertise in delivering support services and resolving customer complaints. Trained in Networking field.

Training proposals

Ms Office

Customer Contact

Advanced clerical knowledge

Instructional technologies knowledge

Pc Skills

Hindi

Multilingual in English

Basic clerical knowledge

Intuitive people management skills

Attention To Detail

Microsoft Office

Excel

Goal-oriented

Math aptitude

Detail Oriented

Positive

Gujarati.

Presentations expert

Proficient in creating and maintaining schedules

Cash Handling

Cash handling expertise

People-oriented

Excellent Customer Service

Customer Service

Crew Member, 12/2016 to Current

Dunkin' Donuts – Little Ferry, NJ

Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Acted professionally and patiently when addressing negative customer feedback. Technical Trainer, 03/2015 to 04/2016

eMind Technologies – Bengaluru, KA

Taught weekly internal software classes to more than 15 new users. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Created online training courses in Microsoft PowerPoint. Addressed all questions from training program participants. Worked with an average of 15 participants per class. Clearly communicated objectives for all lessons, units and projects to all participants. Monitored participant workflow and behaviors throughout the training process. Extensively trained new and existing employees.

Bachelors of Engineering: Electronics and Communications, 2014 Sarvajanik College of Engineering & Technology (SCET) - Surat, GJ, India EDUCATION

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