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Customer Service Social Media

Cleveland, Ohio, United States
November 27, 2017

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Rachael Greene

985-***-**** //


Bachelor’s Degree

Louisiana State University, Baton Rouge, LA

GPA: 3.5 Major: Public Relations Minor: Business Administration

Work Experience:

Caregiver/Tutor at the Ahluwahlia and Barney Households (July 2017-Present)

Ensure a reliable, safe learning environment, nutritional meals, transport to school, pick up after school

Develop lesson plans, learning schedules, and new strategies to reach each individual child’s learning potential

Collaborate with parents to accomplish objectives

Account Manager at Global Technical Recruiters (January 2017 – July 2017)

Creating sales presentations for multiple decision makers

Establishing and nurturing client relationships

Developing strong relationships with key decision makers

Maintaining existing business and cultivating new business

Preparing presentations and pricing proposals

Public Relations Intern at the ALS Association LA-MS Chapter (November 2015 - May 2016)

Crafted press releases, media advisories, blog posts, newsletters, brochure copy, and various other necessary written material

Created social media content to improve the chapter’s social media engagement with target audiences

Worked on six Walk to Defeat ALS fundraising walks in the fall and assisted with the Red, White and Sneaux fundraiser in the spring

Documented all fundraising and promotional events on social media and used photos for media outreach

Primary liaison between targeted media outlets

Legal Assistant at Broyles Law Firm (December 2014 - November 2015)

Kept cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; recording information into file database and case management software; confirming case status with attorney

Kept clients informed by maintaining contact; communicating case progress

Supported case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for case review

Enhanced trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking notes

Sales/Marketing Intern at Sherwin-Williams (May 2014 – August 2014)

Studied the Sherwin-Williams product lines, pricing systems, marketing/merchandising strategies, financial reports, inventory management, and operations management

Ensured knowledgeable sales/customer service to wholesale and retail customers

Took on intern project of reaching target audiences by surveying and successfully documented a new promotion strategy for reaching existing and new marketing segments

Crafted a presentation which was selected by senior-level management for its marketing strategy

Computer Programs:

Adobe Photoshop, InDesign, Illustrator, Muse

Keynote, Prezi

WordPress, Blogger

All Microsoft programs


Member: PRSA of Greater Cleveland

Member: PRSSA of LSU

Member and Corresponding Secretary (’12-‘16): Delta Zeta Sorority Sigma Chapter

Contributing writer for The Odyssey, an online publication (2014)

Campus representative for The Princeton Review (2014)

Advertising Intern: KSLU 90.9 of Southeastern Louisiana University (2012)

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