Customer Service Security Officer
Resume:
Yasmine D. Matthews
Memphis, TN ***12
Cell Phone: 901-***-****
Email: *****************@*****.***
Career Objective: Customer Service Rep
Professional Profile
Demonstrated knowledge and Sound leadership in the areas of Security & Surveillance, Inventory & Quality Control, Field Reporting, Dispatch and Safety procedures. Creative thinker, problem solver and decision maker. Strong communications, interpersonal relations. Achieved and surpassed all assigned tasks and objectives. Introduced innovative cost saving strategies to all employers and clients. Proficient:
Customer Service Incident & Dispatch Training
Sound Judgment Quality & Assurance Control
CPR & AED Certified Operations & Production Experience
Safety Training Security & Surveillance Training
Professional Experience
Security One
Security Officer
Memphis, TN 38018
09/2017 to current
Responsible for maintaining a secure and protective environment by observing and taking immediate action; to include reporting incidents or security violations involving the residents and initiating emergency response as appropriate. Primary work involved monitoring alarms and surveillance cameras, patrolling the buildings and grounds, checking badges or proper identification at campus gate, and handling after-hours emergency calls that would enhance the safety of state facility residents, employees and visitors. Assisted in dissemination and coordination of emergency responses and information, and notification to facility management and local law enforcement. Identified unfamiliar persons on campus as captured on surveillance cameras and during routine patrols. Performed patrol and roving duties under limited supervision with considerable latitude for the use of initiative and independent judgment
Allied Barton Security Inc.
Security Officer
Memphis, TN 38118
08/2016 to 08/2017
Responsible for the protection and safety of government assets to include: Central Control operator where I receive and transfer telephone calls to the appropriate personnel; dispatch security guards to specific locations for assistance and emergencies; maintains a chronological record log of all occurrences that happen on shift; completes inventory and maintain accountability for all Central Control equipment; requests assistance from outside resources such as local law enforcement and ambulatory services; monitors the facility with CCTV cameras for perimeter breaches, and unauthorized personnel in secured areas; monitors the facility alarm system; and utilizes the IT systems to verify clearances of personnel wanting access to the Nike facility. Coordinate and Conduct roving patrols, opening gates, securing property and products.
Security One
Security Officer
Memphis, TN 38018
03/2016 to 08/2016
Responsible for maintaining a secure and protective environment by observing and taking immediate action; to include reporting incidents or security violations involving the residents and initiating emergency response as appropriate. Primary work involved monitoring alarms and surveillance cameras, patrolling the buildings and grounds, checking badges or proper identification at campus gate, and handling after-hours emergency calls that would enhance the safety of state facility residents, employees and visitors. Assisted in dissemination and coordination of emergency responses and information, and notification to facility management and local law enforcement. Identified unfamiliar persons on campus as captured on surveillance cameras and during routine patrols. Performed patrol and roving duties under limited supervision with considerable latitude for the use of initiative and independent judgment.
Phat Pats
Cashier
Memphis, TN 38002
02/2014 to 07/2015
Greeted and acknowledged every guest, maintained solid product knowledge; and provided Outstanding Guest Services and Excellent Customer Service. Supervised and Authorized guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts, coordinated the completion of all PoS transactions and the proper control of cash and media at PoS registers. Trained cashiers and cross-trained all new hires in Prep, Line Prep, Food Prep and Close procedures. Prepared daily deposits. Ensured compliance of company policies, procedures and practices, supported all loss-prevention efforts. Communicated performance issues to management and maintained front-end supplies. Provided guest service, floor moves, housekeeping, and display maintenance and merchandise replenishment as needed.
STAFF LINE
WAREHOUSE ASSOCIATE
Memphis, TN 38105
03/2013 to 08/2013
Provided accurate and timely picking, packing, and shipping of orders. Assisted with inventory cycle counts, packaging or rework of products. Loaded / unloaded incoming and outgoing shipments. Assisted with inventory control and purchasing of shipping supplies. Coordinated the daily maintenance and cleanliness of warehouse. Maintained efficient utilization of storage space. Received, unpacked, and verified incoming inventory. Receipted, inspected, and repaired product returns.
Popeye’s
Cashier
Memphis, TN 38118
10/2011 to 03/2013
Greeted and acknowledged every guest, maintained solid product knowledge; and provided Outstanding Guest Services and Excellent Customer Service. Supervised and Authorized guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts, coordinated the completion of all PoS transactions and the proper control of cash and media at PoS registers. Trained cashiers and cross-trained all new hires in Prep, Line Prep, Food Prep and Close procedures. Prepared daily deposits. Ensured compliance of company policies, procedures and practices, supported all loss-prevention efforts. Communicated performance issues to management and maintained front-end supplies. Provided guest service, floor moves, housekeeping, and display maintenance and merchandise replenishment as needed.
Education:
Douglass High Memphis, TN
08/2009 – 05/2011 Graduated
Southwest Community College
08/2011-01/2013
Memphis, TN
Licenses:
Unarmed Security Officer – VALID
CPR AED- VALID
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