C Nd

CARLOS J IMENEZ

**** * ****** * * P hone: ( 817-*-**-**** North R ichland H ills, T X 7 6180 E mail: c *************.**@*****.*** Professional S ummary

Expert r etail s ales p rofessional o ffering 4 years’ e xperience i n r etail c ustomer s ervice a nd r etail m anagement. F ocused o n e xceeding s ales g oals. Enthusiastic, o utgoing a nd f ashion-savvy S ales A ssociate p roficient a t b uilding p ositive r elationships w ith n ew a nd e xisting c ustomers b y o ffering superior c ustomer s ervice.

Skills

F luent i n E nglish a nd S panish

N atural l eader

A ctive l istening s kills

C ustomer-oriented

U p s elling t echniques

S tocking

S killed p roblem s olver

M otivated t eam p layer

C ustomer-oriented

S afe d river t raining

D ependable a nd r eliable

Work H istory

O vernight S tocker - W al-Mart - 8 520 N . B each S t. , F t. W orth, T X 7 6244 0 8/08 - 0 4/11

S tocked a nd r eplenished m erchandise a ccording t o s tore m erchandising l ayouts.

P riced m erchandise, s tocked s helves a nd t ook i nventory o f s upplies.

C leaned a nd o rganized t he s tore, i ncluding t he c heckout d esk a nd d isplays.

T rained 7 new s ales a ssociates e ach q uarter.

I dentified p otential s hoplifters a nd a lerted m anagement.

H andled a ll c ustomer r elations i ssues i n a g racious m anner a nd i n a ccordance w ith c ompany p olicies.

W elcomed c ustomers i nto t he s tore a nd h elped t hem l ocate i tems.

E ducated c ustomers a bout t he b rand t o i ncite e xcitement a bout t he c ompany’s m ission a nd v alues.

S hared b est p ractices f or s ales a nd c ustomer s ervice w ith o ther t eam m embers t o h elp i mprove t he s tore’s efficiency.

R esolved a ll c ustomer c omplaints i n a p rofessional m anner w hile p rioritizing c ustomer s atisfaction.

M entored n ew s ales a ssociates t o c ontribute t o t he s tore’s p ositive c ulture.

F ostered a p ositive w ork e nvironment b y c onsistently t reating a ll e mployees a nd c ustomers w ith r espect a nd consideration.

C ommunicated c lear e xpectations a nd g oals t o e ach t eam m ember.

A ctively p ursued p ersonal l earning a nd d evelopment o pportunities. Tow T ruck D river - B lack B ull T owing - 5 401 W ilbarger S t, F t. W orth, T X 7 6119 0 6/11 - P resent

P rovided p rofessional c ustomer s ervice.

T owed v ehicles w ho a re p arked i n t he h andicap, s tripped o ut a rea n o p arking z one o r v ehicles w ho a re n ot authorized t o p ark d ue t o n o p arking p ermit.

R echarged c ar b atteries, u nlocked v ehicles a nd a lso c hanged t ires. Certifications

T DLR l icense

C lass A d rivers p ermit

Education

Haltom H igh S chool - 5 501 H altom r d, H altom c ity, T X 7 6137 G raduated 2 008

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