Customer Service Program Manager

CURRICULUM VITAE

OF

ALFRED NTOKOZO MASILELA

PERSONAL DETAILS

Surname : Masilela

Full names : Alfred Ntokozo

Residential address : 3776 B.Hogan Street

Duduza

1496

Contact number : 073*******

Identity number : 950**********

Date of birth : 17 January 1995

Nationality : South African

Marital status : Single

Gender : Male

Home language : IsiZulu

Other language : English

Health : Good

Hobbies : Listening to music

Watching entrepreneur programs

EDUCATIONAL QUALIFICATIONS

School attended : N.N Ndebele Secondary School

Highest grade passed : Grade 12

Subjects passed : English

IsiZulu

Life Sciences

Physical Sciences

Geography

Life Orientation

Year attended : 2013

College : Ekurhuleni East College

Course studied : Information and Communication Technology

(NCV)

Highest level passed : Level 4

Subjects passed : English

Life Orientation

Mathematics

Computer Programming

Data Communication and Networking

Electronic Control and Digital Electronics

System Analysis and Design

Year attended : 2016

Institution : Samsung Electronics Engineering Academy

Qualification : Electronics Certificate

Subjects : Electronics Circuit Boards

Software and Hardware (smart phone)

Assembling and Disassembling

Soldering and de-soldering

Electronics measuring instruments

Year completed : 2016

WORK EXPERIENCE

Place of work : Dion Wired Samsung Repair Centre

Position : Samsung Cell Phone Technician

Duties : Customer service

: Cell phone booking in

: Warranty check

: Cell phone repairs and Software updates

: Computer system (GSPN) updates

: Parts order and stock counting

Duration : 3 months

REFERENCES

Name : Mr M.P Sesoko

Relationship : ICT Program Manager

ECDE and DCN Lecturer

Contact number : 072*******

Name : Mrs R.Brockway

Relationship : ICT HOD

Contact number : 083*******

Name : Andile Ndesi

Relationship : Samsung Senior Technician/Mentor

Contact number : 079*******

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