Information Technology Customer Service
Resume:
Shantez Rodriguez
Fort Sill, OK 73503
****************@*****.***
OBJECTIVE
Administrative Assistant dedicated to providing professional and excellent customer service skills. Extensive knowledge in information technology and bookkeeping procedures.
SUMMARY OF QUALIFICATIONS
Strong verbal and written communication skills
Ability to organize, prioritize and multitask.
Proficient with MS Office Products: Word, Power point, Excel, Outlook
Dependable worker with strong management abilities.
Brings forth initiative and efficient problem solving skills.
EMPLOYMENT HISTORY
United States Army Jan 2017-Current
Fort Sill, OK
Information Technology Specialist
Installed, operated and maintained computer systems and local area network (LAN).
Maintained computers and serves within the unit.
Performed network administration.
Installed, configured and maintained network equipment.
Installed, operated and maintained commercial off the shelf equipment (routers, switches, desktop and laptop computers).
Performed system administration (SA) and Information Assurance (IA).
Provided direct support for Information Dissemination and Content Staging.
Provided security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation.
United States Army Oct 2014-Jan 2017
Yongsan, Korea
Information Technology Specialist and J33 Operations Non-Commissioned Officer
Responsible for the reporting of all missile warnings to the Command group.
Received messages from North Korea President that we relayed to the Command group.
Relayed conversations between South Korea President and North Korea President to Command group.
Served as the Operations Non-Commissioned Officer for a Four Star Command Emergency Operations Center (EOC) supporting United States Forces Korea (USFK), United Nations Command (UNC) and Combined Forces Command (CFC).
Responsible for maintaining five million dollars worth of communications equipment and classified computer systems.
Received, created and transmitted Emergency Actions (EA) messages.
Operated the Pacific Command (PACOM) Theater Ballistic Missile Warning (TBMW) system.
Managed vital operational and emergency messages from the Pentagon and Headquarters PACOM that directly impacted real world operations.
United States Army Nov 2008-Oct 2014
Fort Benning, GA
Heavy Equipment Operator
Served as Heavy Vehicle Operator for a distribution platoon in a forward support company attached to a combined arms Battalion.
Delivered all ammunition to six companies in support of the Battalion mission.
Maintained the ammunition storage inventory documents for ammunition stored in the vehicle holding area (VHA).
Responsible for the maintenance and accountability for one M1075 (PLS), one M1120 (LHS), on M1076 (PLS Trailer) and related basic issue items in excess of $600,000.
Responsible for the health, welfare, safety and professional development of two soldiers and their family members.
Attended Advanced Individual Training to become a 25B, Information Technology Specialist prior to transferring to Korea.
United States Army Nov 2006-Nov 2008
Fort Riley, KS
Agent, Army Community Service
Operated and controlled all business needs within the Army Community Service Office.
Performed as an Administrative Assistant by providing customer service to soldiers and family members in need of services.
Provided intake appointments to determine the client’s needs.
Distributed checks to soldiers and/or family members.
Annotated all checks in the database.
Maintained soldier and family member database.
Notified Commanders and First Sergeants of emergency situations.
Briefed soldiers and family members of the various resources available through Army Community Service.
Briefed counselors of each upcoming client and their needs.
Followed-up with clients to ensure needs were met.
Updated and maintained the database of Army Community Service and its resources.
Reported daily operations to the Office Manager.
Responsible for all correspondence, by phone and by email.
EDUCATION
American Military University Currently Enrolled
Online
Pursuing Bachelor of Science in Anti-Terrorism
Kendrick High School Diploma: May 2003
TRAINING
United States Army: Advanced Leader’s Course (2016)
United States Army: Advanced Individual Training: Information Technology Specialist (2014)
United States Army: Warrior Leader Course (2012)
United States Army: Advanced Individual Training: Wheeled Vehicle Mechanic (2006)
Contact this candidate