Jan Keenan

**** ******* *****

Henderson, NV ****2

ac3gtl@r.postjobfree.com 702-***-****

Experience

*/**-**/** ******** Collision Repair Center

Office Manager

Manage all front office administrative duties including but not limited to the following:

Accounts Receivable

Accounts Payable

Payroll

Post parts credits

Submit monthly Use Tax Report

Order all office supplies

Provide support for CSR/front desk staff including answering phones, scheduling appointments and assisting customers as needed.

HR duties- process new hires and well as terminations. Assist employees with benefit elections and questions.

Proficient in CCC One, Business Works, and Microsoft Office products.

12/13-3/17 Caliber Collision

Office Manager

Manage all front office administrative duties including but not limited to the following:

Accounts Receivable

Accounts Payable

Payroll

Safety and Compliance

Post parts credits

Manage I-Car training schedules for technicians and assure certifications are up to date

Order all office supplies

Provide support for CSR/front desk staff including answering phones, scheduling appointments and assisting customers as needed.

HR duties- process new hires and well as terminations. Assist employees with benefit elections and questions.

Proficient in CCC One, Workday, and Microsoft Office products.

02/11-12/13 Gerber Collision & Glass

Customer Service Representative

Greet Customers in person and on the phone in a cheerful and professional manner

Create Repair Order Envelopes and obtain necessary authorizations from customers

Request Assignments from Insurance Companies and provide status updates

Collect cash, check and credit card payments upon completion of repairs

Post Insurance payments, vendor invoices and parts invoices in CCC One

Retrieve and print estimates from CCC One

Process parts returns and post credits

Schedule appointments for estimates and repairs

Order all office and shop supplies

Maintain accurate files for Customers and Vendors

04/10-12/10 Clearwire Inbound Call Center

Telesales Representative

Impress prospective customer with a professional solution-based sale

Effectively sold through the use of rapport building, probing needs and suggesting solutions for customers

Achieved monthly sales objectives while providing the highest level of customer satisfaction

Tracked all sales and reported to Floor Supervisor

02/08-01/09 Unifirst Corporation Henderson, NV

Outside Sales Representative

Increased sales by cold calling on the phone and in person

Prepared and presented solutions to prospective clients

Prepared Contract Agreements for new clients

Followed up on all orders and installations with Service Department to ensure accurate and timely delivery

Utilized customer and activity tracking software

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