Chetan Mistry **** Marsh Rail Drive, Denton, Texas 76208

Cell: 469-***-**** / Email: ac3gik@r.postjobfree.com

Education: University of North Texas, Denton, Texas

Bachelor of Business Administration: Marketing & IT

Technical Skills/Knowledge:

IT Systems Specialist – Global Information Security – IT Analyst – Support Engineer

IT Solutions – Advanced Troubleshooting – Collaboration – IT Architecture - Monitoring

Analytics – Quality Assurance – Mobile Device Management - Application Support

Closure Validation – Access Databases – Advanced Excel Spreadsheets – Data Analysis

Security Controls – Compliance – Audit – Quality Control – Process Audits - Logistics

Microsoft Office certified – Pivot Tables – Functions – VLOOKUP – Reports – Tables - Forms

Mobility – MDM – Mobile Application Management & Deployment – Enterprise Applications

Auditing – Quality Control – Quality Assurance – Closure Validation – Risk Acceptance

Mobile Devices: iOS – Android – Windows – BlackBerry Enterprise – SharePoint – Office 365

MDM Platforms: AirWatch – Good – Mobile Iron – SOTI – InTune – Boxer – Workspace One

Windows XP/7/8/10 – MS Office Suite – Outlook – Metrics – Risk Management

Ticketing Systems – User Acceptance Testing – Training – Knowledge Base – JIRA – Agile

Mobile Devices – iOS – Android – Blackberry – Windows – Currently working on CISSP

ITIL v3 Foundations certified; understand and practice ISO 9000, 9001, 5S/6S methodology

Experiences:

12/14 -Present CAPITAL ONE, Plano, TX

Systems Specialist II / Data Analyst

Assisted in design, implementation and support of multiple software: AirWatch, Office 365, SharePoint, Skype for Business & VMWare Workspace One

Incident resolution and supporting production system deployments while ensuring SLAs are met

Progress, protect, and provide for the applications and sub-systems behind all of Capital One’s external and internal customer facing services with an ever-watchful eye on their availability, latency, performance, and capacity

Support the team and contribute to designing, writing and delivering technical and process automations to improve the availability, scalability, latency, and efficiency of Capital One’s services

Influence and support new designs, architectures, standards and methods for large-scale distributed systems

Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance

Create, manage, and edit company help files, technology guides, FAQs & KB articles via SharePoint

Management, appending and maintaining SharePoint data list via Access queries (update/delete/cross –tab queries, etc)

Manage and fulfill requests for documentation (TPM, Due Diligence, CAP Status reports)

4/14-11/14 CA TECHNOLOGIES, Plano, TX

Application Support Engineer/PPM Product Specialist

Clarity PPM software support for computers and mobility devices (Android & iOS)

Troubleshoot Clarity servers, server configuration and mobile devices

Troubleshoot timesheets, portfolios and financial data issues on mobile and desktop

Take ownership of technical customer requests and provide support for specific Clarity product

Maintain knowledge of support policies, procedures and systems

Identify atypically complex and high priority issues and coordinate with senior staff

1/13-4/14 TEXTRON, INC., Fort Worth, TX

IT Business Analyst/MDM Specialist & Administrator

Provided expert guidance and training on various software and the ordering process

Monitor outstanding support issues and resolve

Mobility expert and administrator; Solution owner, project leader and subject matter expert responsible for deploying Good for Enterprise MDM throughout entire organization

Responsible for mobility hardware catalog; document, test and support for a wide range and variety of mobile devices (Android, iOS, Windows Phone, BlackBerry, tablets and computers)

Managed all Knowledge Base articles for anything Mobility related

Monitored multiple MDM server consoles for suspicious app usage and viruses

Assisted in implementing Bring Your Own Mobile Device (BYOMD) strategy throughout the enterprise using Good Technologies (configured and supported approximately 30,000 devices)

Analyze and contribute to enterprise workstation computing strategy based on current and future company business needs

Monitor, respond and analyze network and system security alerts and use monitoring tools such as Firewalls & AV – experience with DLP, VPN and BitLocker.

Standard Operating Environment Management; procuring, testing and implementing across entire enterprise

Heavy VIP/Executive/CEO support

Heavy remote desktop support, on-site support, provided technical assistance and support for incoming queries and various issues pertaining to hardware, software, computers, laptops, mobile devices and systems.

Give daily updates to entire audience of managers and directors regarding hardware catalog, UAT testing, mobile device usage and metrics

7/12-01/13 CITY OF CORINTH, Corinth, TX

IT Administrator II

Performed multitude of complex administrative tasks and functions for entire city which included enterprise network, webmaster, servers, storage devices, POC, peripherals and mobile devices

Point of contact and first level of support for all city departments and users

Troubleshoot and resolve wide varieties of technical issues – software, hardware, mobile app

Monitored multiple data systems including UPS and air-conditioning, storage and tapes

Vendor management, technology refreshes, software renewals, hardware recycling, asset management

New technology deployments, created user documentation, support guides and FAQs

Experience in a wide variety of government/city software such as Laserfiche, Incode, GSI, Track-It, ARC, VIPRE, AVAYA IP-OFFICE, FIREHOUSE and VMWARE.

Android, iOS, BlackBerry support, Active Directory, Printer support, Heavy on-site and remote support

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