Esaias Pettit

**** ******** ****. # ***

Santa Monica CA 90403

323-***-****

424-***-****

Support Technician

I enjoy solving computer related problems, researching solutions to solve hardware and software related improvements, and system failures. Professional in responding to daily tasks. I enjoy people, working with software, computers and electronic devices.

Skills Summary

Ability to diagnose and resolve software and hardware incidents, Mac, Windows, and Linux operating systems. Assist users and to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible while escalating incidents to other support teams where necessary.

I have acquired valuable experience in troubleshooting, operating systems and third party software installations. Working with the IT departments of Nova Quest and their clients in a Help-desk / Desk-side Support capacity for years of experience working with Mac and Windows deployments in office and software testing environments.

I have acquired valuable experience in troubleshooting, operating systems and third party software. Network configuration, switch and router management, Cat5 cable construction.

I worked most recently as a computer lab manager using GNU Open Source software; FreeBSD, Ubuntu Operating Systems, with support for both Microsoft Windows, and Mac OS X. I enjoy a challenge, and continually expanding my knowledge to stay abreast of the latest advancements in the IT field.

Employment History

City of Santa Monica – Santa Monica CA

Maintenance / Traffic Support 2006 - 2017

Step Up on Second – Santa Monica CA

Computer Lab Assistant 2003 - 2015

Nova Quest – Torrance CA

Computer Configuration Technician 1998 - 2001

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