Social Media Customer Service
Resume:
PROFESSION / JOB TITLE
YOUR NAME
SKILLS
EDUCATION
STATEMENTCONTACT
EXPERIENCE
June 2017 - Present
GIORGIOS GROUP
Social Media Manager, Coordinator, and Content Creator Headed several Instagram accounts and created daily visuals to promote the brands for 4 different restaurants. Managed advertisements, developed campaigns, produced photos to be used across the company’s visible presence and for individual employees, and aided wherever I was needed. July 2013 - Present
NASHER MUSEUM CAFE
Assistant General Manager
Responsible for overseeing and carrying out all daily duties of a General Manager. Created several managerial systems that were not in place prior to my hiring. Revamped catering portfolios and instructional guides to increase business sales and daily operations. Grew the Nasher’s Instagram
@nashercafe by 2000 followers in 2 months.
January 2012 - March 2013
UNIVERSITY OF NORTH CAROLINA
Writing Center Tutor
Mentored 3-4 different students a week through the writing process by exercising their ability to question, analyze, and experiment with rhetorical options. Focused on communicating with clarity, purpose, and style. Participated in ongoing training to better serve our students. March 2017 - September 2017
FREELANCE WORK
Social Media Marketing Consultant
Assisted @durhamhandmade and @mandrewdesign in understanding their brands. Constructed and revamped their online presence, produced compelling content to promote their businesses, and engaged wih their audience to advance their mission and increase their sales. BA IN COMMUNICATIONS
MINOR IN CREATIVE WRITING
University of North Carolina at Chapel Hill, 2013
3.2 GPA / 5 Semesters on Dean’s List
2009 - 2013
REFERENCES
Calculated, charismatic, and tenacious assistant seeking to leverage fruitful background in customer service for a marketing position to feed my thirst in understanding and mastering the field. Extremely motivated by this career change with intentions to conquer the arena. Seeking the opportunity and resources to propel myself forward and offering my skills towards a worthy cause.
Aidan Peters
General Manager, Nasher Museum Cafe
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Sydney Swartz
Marketing Director, Giorgio’s Group
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Strategic Planning
Copywriting
Content Management
Researching
Satistical Analysis
2029 Bedford Street #8
Durham, NC 27707
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Significant Coursework: Advanced Interpersonal Communication, Performance Composition, Performance Activism, Rhetoric, Stylistics, Literary Analysis, Organizational Ethics, Fiction, Poetry DIGITAL MARKETER / SOCIAL MEDIA MANAGER
JORDAN HOPSON
DIGITAL MEDIA AND MARKETING
CONTINUING STUDIES
Duke University
2017 - Present
Gigi Taylor
Senior English Language Specialist, UNC Writing Center 919-***-****
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PROFESSION / JOB TITLE
YOUR NAME
EXPERTISE
SERVICES
AUGUST 2010 - MAY 2013
FRATERNITY OF ST. ANTHONY HALL, DELTA PSI XI
CO-ED LITERARY AND ARTS ORGANIZATION
Served as Secretary, Events Coordinator, Literary Coordinator, Alumni Correspondent, and Rush Committee (twice consecutively). ACCOLADES
Graduated High School at Top 5% out of 400 2009
Granted Sportsmanship Award for Varsity Tennis 2009
Granted All-Academic Award in Varsity Soccer and Tennis 2009
Inducted into the National Honor Society 2008
President and Founder of MOSAIC Leadership Club 2008
Nominated Key Club President 2008
Nominated Key Club’s Outstanding Sophomore of the Year 2007
Chess Club Co-President 2003
Adobe Creative Suite
Photography
Microsoft Office
Hootsuite
Web Analytics
Wordpress
Google Adwords
Social Media Advertising
SEO
HTML
Social Media Insights
2029 Bedford Street #8,
Durham, NC 27707
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AUGUST 2010 - DECEMBER 2012
UNC’S LAMBDA MAGAZINE
CAMPUS LGBTQ PUBLICATION
Co-Editor
Responsible for assigning article content, managing staff deadlines, editing rough and final article drafts, and creating the final layout for our bi-annual publication.
SEPTEMBER 2009 - MAY 2010
DAILY TAR HEEL
Features and University Desk
Produced articles for print and web regarding personal interest stories and daily campus activities. Created article topics, interviewed members of the public, wrote interest pieces on a deadline, and worked with my editors to produce engaging human interest content.
MAY 2010 - AUGUST 2010
CAROLINA QUARTERLY
INTERN
Recorded and filed artist’s compositions, organized databases, accepted new submissions, cataloged new printouts, and completed daily assigned office work.
OCTOBER 2009 - MAY 2013
INFORMATION TECHNICAL SERVICES
ONYEN SECURITY MANAGEMENT
Aided in managing and preserving password and login information for the UNC population. Received incoming calls and faxes containing sensitive materials and contacted indivudals regarding their online access issues and inquiries in order to modify or correct any login discrepencies. NOVEMBER 2016 - PRESENT
LGBTQ CENTER OF DURHAM
Volunteer 2-3 times a month to oversee the front desk, answer calls, facilitate daily events, and assist visitors to the center. INTERESTS
Men’s Contemporary Fashion, Yoga, Social Influencers, Paleo Diet, Television and Movie Production, Pop Culture, YouTube, Visual and Interior Design, Social Justice, Tattoos, Strategy Board Games, Storytelling, Genealogy, Fantasy and Thriller Genres, Comics and Graphic Novels, Manga, Contemporary Art Styles
DIGITAL MARKETER / SOCIAL MEDIA MANAGER
JORDAN M HOPSON
VOLUNTEER WORK CONTACT
SOCIAL MEDIA
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jordanmhopson
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