Helena Harrison

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities

*** ******** ** **** *

Greensboro, NC 27405

336-***-****

ac3ga4@r.postjobfree.com

EXPERIENCE

Skybridge America Work From Home Customer Service Rep

July 2017-Present

●Providing excellent customer service to Publisher’s Clearing House customers with inquires about ;

Payments

Ordes

■New, Returning, Shipment, Cancels

Sweepstakes/Contest

● Have own equipment advised by the company

Telvista, Danville,VA Customer Service Chat Rep

January 2017 - July 2017

●Chat service (computer access only) for Verizon wireless postpaid (contract) department

● Providing excellent customer service to customer who have concerns about their phone service.

Troubleshooting

Payments/Billing Inquires

Promotions

Sales

Disconnects

●Meeting center goals each week/monthly

Gardner Dixie Sales, Brown Summit,NC Customer Service Rep

April 2016 - June 2016

●Take customers inquiries about their equipment

Husqvarna/Poulan/Mtd

● Locate, order, & ship parts in a timely manner for customers

● Further assists customers with troubleshooting their products

●Organize and resolve return parts

●Transfer customers with detailed issues to escalations department

●Direct customers to local authorized vendors for warranty/sales/repair issues

Conduit Global, Mcleansville, NC Customer Service Rep

May 2013 - March 2016

●Inbound calls for Verizon wireless prepaid/postpaid (contract) department

● Providing excellent customer service to customer who have concerns about their phone service.

Troubleshooting

Payments/Billing Inquires

Activations

Promotions

Sales

Disconnects

●Meeting center goals each week/monthly

EDUCATION

Southern Guilford High, Greensboro,NC H.S. Diploma

August 2003 - June 2007

Took college prep courses for Business Admin.

● Coursework in Business, Marketing and Communications

● Coursework in Business Administration and Organizational Development

Major: Advanced General Studies

Minor: General Studies

Related coursework: English, Math, Science, History

SKILLS

Strong organization

Active listening

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telephone inquiries specialist

Customer service expert

Adaptive team player

Creative problem solving

Critical thinking

Data collection

Data entry

Documentation

Email

Microsoft PowerPoint/Microsoft Word

Type 45 wpm

Computer proficiency

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