Customer Service Sales Representative
Resume:
Joy Trujillo
Albuquerque, NM ***21
Phone: 505-***-****
************@*****.***
Objective
To utilize my Customer Service skills and experience in a changing and challenging environment, with at good stable company that offers good benefits and room for advancement.
Summary
I have excellent Customer Service skills, and am able to work and multi-task in a demanding environment. I am comfortable in dealing with difficult customer situations and am able to think outside the box to reach a resolution.
I am a team player and work well with others as well as working with little supervision.
Work History
2010-Present Teller, Bank of America
I am in charge of a teller drawer balancing and maintaining accuracy. I also asset customer with any bank questions
2007-2010, Office Manager, Welch Equipment Co 505-***-****
Some of my responsibilities are coordinating 10 techs and one office admin assistant. Scheduling and creating work order for Welch Equipment customer base.
Tacking the technician performance as well as re-routing techs to a high priority calls. I also resolve customer complaints in a timely manner. I can also act as a bilingual interpreter when needed to assist customers. Some of my duties include closing, reviewing and billing out work orders.
2004-2007 Service coordaitior, ADT Security Service 505-***-****
Some of my responsibilities are coordinating 20 service techs in Albuquerque, NM as well as EL Paso, TX. Scheduling and creating service work orders for the ADT customer base. Tracking the technician’s performance as well as re-routing tech to higher priority calls. I also assist in resolving customer technical assistance. I can also act as a bilingual interpreter when needed to assist customers. Some of my daily duties include closing, reviewing and billing out service work orders managing inbound and outbound calls multi-taking Assisting with the ADT national call center and regional dispatch center for continued customer satisfaction.
1994-2004 Financial Sales Representative, Bank of the West 505-***-****
I was in charge of helping customers with any needs they may have and maintaining excellent customer service. I was in charge of a teller drawer, which included assisting the teller with our customer base each day on an as needed basis. I assisted in maintaining 100% of our goal needed for our office and helped the teller in making referrals.
1993-1994 Cashier, Taco Bell
I was accountable for maintaining a cash drawer from opening to close of my shift. I took care of the food preparations for the day. My duties also included making customer service a priority.
1992-1993 Cashier, Blakes Lotoburger
I was accountable for maintaining a cash drawer in the lobby and drive-up window as well as tasked with maintaining our inventory for the store.
Education
On site training, Teller 1 & 2, FSR, Sales Flow, Service Recovery, Consumer Loans,
Mortgage Loans, and many more other courses in banking
Principles in Banking, TVI
High School Diploma, New Futures High School
Computer Skills
Windows 98, internet interactive, Teller machine, 10 key pad, word, excel, Microsoft works, Access, and other computer programs.
I have experience with each one of the programs and machines listed above and are comfortable with the process involved in using each of them.
References
Anna Garcia Keith Johnson
709 Ocate Meadows ADT Security
Rio Rancho, NM 87114 505-***-****
Pat Nunn
11209 Candelaria RD NE
Albuquerque, NM 87122
Sharon Muchmore
6501 San Antonio NE
Albuquerque, NM 87109
Contact this candidate