ROGÉRIO DOS SANTOS RESENDE

Brazilian, **, married.

Doutor Gentil de Moura Av., 655 apt. 54 - Alto do Ipiranga - São Paulo - SP. Mobile.: (11-997**-**** / E-mail: ac3fw6@r.postjobfree.com Objective

Position in IT, focusing on Projects and/or team management. Qualifications

18-year experience in IT, capable of performing activities such as staff coordination, management of projects and services related to the infrastructure and applications. Skilled professional when dealing with clients and teams, conflicts and working environment under pressure; willing, proactive and creative when proposing solutions.

Achieved certifications over carreer: COBIT®5, ITIL®v3, ITSM Foundation 20000, ISFS Foundation 27002, Secure Cloud Services, Cloud Computing Foundation, MCP e MCTS Managing Projects with Microsoft Project 2013, among others, and seeking for PMP. Spanish interchange course (Sprachcaffe Idiomas – 1 month in Mexico - August/16). Academic Background

Master’s degree in Strategic direction of Information Technology, Universidad Europea del Atlántico – (graduating – 2019);

Post-graduation in Management of Information Technology Projects, University of São Paulo – USP – (concluded – 2016);

MBA Management in Information Technology – Faculdade de Informática e Administração Paulista – FIAP – (concluded - 2009);

Bachelor’s degree in Technology of Computing Network – Faculdade Módulo Paulista – FMP

(concluded - 2007).

Work Experience

Logicalis Brasil- 06/2013 - current.

Systems supervisor - In charge of management of Field Service Logicalis team, which contains 8 professional distributed in Brazil. Responsible for the supervision and revision of operational processes, implementing improvements such as workflow, tutorials, elaboration of procedures and technical documentation, control of SLA/SLO, elaboration of new indicators allowing achivement of goals that guarantees agility in the services. Also responsible for continuously and systematicaly monitoring the projects of IT solutions, from its elaboration until its delivery, in order to contribute to ensure the scope, planning, chronogram, budget, resources, quality, documentation and communication. Active participation in international projects involving countries such as: USA, UK, Spain, Argentina, Colombia, Chile, Mexico, inter alia. Experience on the implementation of corporate media solution of Cisco, utilizing Cisco DMP (Digital Media Player) and DMS (Digital Media System). In charge of elaboration and financial control (budget: 13 millions) of the IT area, ensuring accomplishment of budget goal (CAPEX and OPEX), other than having effective participation in the support of the elaboration of the Strategic Planning in IT, management of contracts. Trisul S.A Incorporadora e Construtora - 06/2011 – 06/2013 (2 years). Systems analyst- Specification of processes/projects, creation of documents (tutorials, improvement/changes management, meetings/presentations), database administration

(Oracle/SQL Server - PL/SQL, scripts, procedures, among other routines). Homologation, validation and configuration of system versions such as ERP MEGA2000, Microsoft CRM Dynamics.

Infrastucture analyst - Responsible for the whole operation IT operation in the period between June/2011 and June/2012. Implementation of systems for Security/Access control (IP câmeras), administration of Windows Server 2003/2008 services, Exchange Server 2007, Symantec BackupExec2010, and support to the final user. Leading following projects: Implementation of Microsoft ForeFront TMG, migration of the System. Database of the real state agency, Portal and Extranet; Hypnobox (System of online Sales/Chat).

Health Tech Farmácia de Manipulação Ltda. - 06/2010 - 06/2011 (1 year). Network analyst - Management of the technical team during service provided for the requests received, SLAs control, goals accomplishment, elaboration of procedures and of technical documentation. Help Desk Implementation, based on regulations of the ITIL® v3, focusing on the following processes (Incidents Management, Issues, Changes and Liberations). Implementation of ECM TOTVS software, configuration/maintenance and capacitation of the users, besides the active participation in the creation of workflow/forms and on the processes of the company Elucid Solutions S/A - 04/2005 - 10/2008 (3 years and 6 months). Telecom Analyst - (04/2008 - 10/2008) - Coordination of the technical team, development of SLAs reports and monthly statements to be presented to the clients. Mangement of network elements (switchs and routers).

Consultant on Systems Implementations - (01/2008 - 04/2008) - Support for the teams of production and homologation of the products, during the resolution of issues in the tests, monitoring and versioning procedures. Gathering, mapping and parameterization of users/profiles and other configurations.

Training analyst - (04/2006 - 01/2008) - Responsible of the IT infrastructure in the Training area, acting in the development of processes for the area. Elaboration and revision of tutorials, handouts, technical procedures and presentations. Conduction of courses in Oracle Business Intelligence and Oracle Discoverer 10g.

Full Support Analyst- (04/2005 - 04/2006) - Participation in the Help Desk Elucid team, in the customer service department of the company REDE Energia, in the 1st and 2nd level, for more than 1,200 users, distributed in the South and South-East regions of Brazil. Languages

Escola Espanhol Fluente – Spanish Private Classes (CEFR Level B2 – currently studying). English Private Classes (CEFR Level B2 – currently studying). Specialization Courses, Seminars and Events

Cloud Campus Treinamentos em Tecnologia

CCNA Collaboration - 210-060 (CICD) Implementing Cisco Collaboration Devices; CCNA Collaboration - 210-065 (CIVND) Implementing Cisco Video Network Devices. PMG Academy

Preparatory - Cloud Foundation;

Preparatory course for Certification Exam - COBIT 5 Foundation; Surfando no Scrum.

Portal DevCursos

Microsoft Project Basic 2013;

Microsoft Project Advanced 2013;

MCTS - MS Project 2013 Certification Prep.

Linkedin profile: https://www.linkedin.com/in/rogerioresende

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