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Customer Service Manager

Location:
Pretoria, GP, South Africa
Posted:
November 22, 2017

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Resume:

CURRICULUM VITAE

Of

JUDITH JELE

PERSONAL INFOMATION

Surname Jele

Names Mmatlala Judith

Identity number 780-***-**** 086

Date of Birth 23 September 1978

Nationality South African

Marital status Married

Gender Female

Dependents 3

Home Language Northern Sotho

Correspondence Language English

Residential/Postal Address 3606 Ext 4

17 Direlago Street

Nellmapius

Tshwane

0122

Contact Number 083-***-****

Alternative Number 062-***-****

Email Address ac3fvs@r.postjobfree.com

Extramural Activities Exercising, reading and travelling

EDUCATIONAL HISTORY

Last School Attended Mamelodi High School

Highest Grade Passed Grade 12

Year 1997

Subjects English, Afrikaans, N.Sotho, History and

Geography

FIELD OF FURTHER STUDIES (TERTIARY STUDIES)

Name of Institution Telkom SA Limited (learner ship)

Course National Certificate Contact Centre Support NQF2

Year 2012/2013

Name of Institution Prodigy Business Services (learner ship)

Course Contact Centre Support Level 2

Year 2012

Name of Institution Rosebank College

Course Personal Computer

Year 2008

Name of Institution Sheppard Skills Training

Course Customer Service and Computer Literacy

Year 2004

EMPLOYEMENT HISTORY

Company MLN Consultants (Engineers Consulting)

Occupation Office Admin /Secretary

Duration 01/02/2016 to date

Duties 1. Answering and making calls,

2. Welcoming clients, 3. Checking emails and

Forwarding them to the right people,

4. Making company’s accounts recons. 5. Filing

Scanning and faxing. 6. Sending and receiving

couriers, 7. Reminding management about

meetings and important events. 8. Buying and

ordering refreshments and stationary.

9. Responsible for petty cash. 10. Make sure

company cars are serviced in time, security

cameras, photo copy machines and computers

are fixed when faulty and damaged.

11. searching tenders online and send to

management

Reason for leaving Contracts (they may end at anytime)

Company Telkom (Internet Service Department)

Occupation Operational Specialist

(Inbound Contact Centre)

Duration 10/2012 -01/2013

Duties 1. Attending customer queries

2. Toping up customers with internet data

3. Activations and cancelation of accounts

4. Checking area servers for customers

5. Configuring routers,

6. Router and email settings

Company Saab Grintek Technologies

Occupation General Assistant

Duration 06/06/2007 to 31/07/2010

Duties 1.Preparing boardrooms for management

meetings and company functions

2. Preparing tea and coffee for staff

3. Cleaning and assisting at the reception

Reason for leaving Retrenched (first in last out method)

Company Exact Stores

Occupation Sales Lady

Duration 2006 to 2007

Duties 1.Customer service, sales

2. Opening new accounts

3. Stock control

Reason for Leaving Contract ended

Company High Tech Leather Boutique

Occupation Junior Manager

Duration 2004 to 2006

Duties 1. Stock control 2. Sales 3. Banking

4. Pricing and 5. Receiving stock

6. Placing orders and 7. Filling

Reason for leaving Relocation of business

REFERENCES:

1.Mrs Ntando Sithebe (Manager)

MLN Consultants

012-***-****/072-***-****

2. Ms Nomonde Dlephu (ISP Superviser)

Internet Service Provider (TELKOM)

ISP Superviser

012-***-****/ 081-***-****

3. Mrs Sonja Viljoen

Saab Technologies

012-***-****/082-***-****

4. Mrs Gerda Rosendal (Facility Manager)

Saab Technologies

012-***-****

5. Ms Roxanne Adams (Store manager)

Exact Stores

012-***-****

6. Mr J M Njimi (Manager)

High Tech Leather Boutique

012-***-****/084-***-****

7. Pastor Mkhonto

United Luthren Church

071-***-****



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