Shoaib Hussain CV

Shoaib Hussain

Email: *********@*****.***,

Mobile: 009**-**-******* / 009**-**-*******

Objective

A goal oriented IT professional with almost twelve years of working experience. I have worked at various levels of IT administration, and have the specialized interest in projects that require me to collect, analyses and define customer requirement that can be met by the right and applicable technology

Summary Of Skills

Trouble shooting DNS, WINS, DHCP, TCP/IP, IPX / SPX, SNMP, SMTP, VPN, FTP and ISA related issues

Responsible for escalating problems to appropriate area, department, or person. Follow up on escalated calls where appropriate.

Stay current on software and hardware upgrades.

Handle phone, email, and web-submitted problems and requests.

Worked on LAN Local Area Networks, WAN Wide Area Network.

Configure as per network requirement 2000 & 2003 Server and All Operating with company policy Win 8, Win 7, Win-XP, Win 2000, Win NT, Win 98

In-depth expertise in the implementation, troubleshooting and documentation of LAN / WAN network systems problems and consistently delivering effective solutions.

Project, designing, configuration, planning, and implementation

Viruses, Update Service Packs, Install Patches And Also Update Anti-Virus Software Time To Time

Supervision and management of all networked problems. Maintenance and troubleshooting of the networks under the AMC of the company

Areas Of Expertise

• IT Project Management • IT Coordination • Trouble Shooting

• IT Testing & Configuration • Team Leader • Analyzing and Planning

• Server’s Installation & Configure • System Admin Support • Backup Strategies

• Record Keeping • Customer Service

Professional Career

LCC on ZTE (Mobily Project)

Jan 2014 to Date

Role

IT & Change Management Specialist

Responsibilities

Working as Information Technology Specialists for our Communication and Project Management Company in Riyadh, one of the most prestigious projects in KSA.

Working under IFM Technical Director with a team of different disciplines as well as IT Center Design Specialist, Senior Information Safety Test Specialist in order to conduct design review and approval procedures as well as supporting teams during site application process.

Work with other engineering professionals to ensure projects of contractors are completed in accordance with provided guidelines and meet client’s specifications.

Use prescribed methods to perform project tasks.

Assist project professionals with project execution, proposal and report preparation.

Communicate with the Contractors and the Client.

Regular reporting to the Managers about the process of the project process and critical issues.

Preparing design review report and working in coordination with site teams during project application phase.

Handle all change Requests (CR’s) in Mobily network (Fixed & Mobile) with planned Maintenance window activities (MWA’s) associated with Maintenance Down Time (MDT), Threat Conditional Note (TCN) and site Access (SA).

Review (CR’s), and verify MoP entry, timestamps, fallback, logs, escalations, prior approvals (of “Evaluator” and “Authorizer”), cycle/loop closure.

Maintaining the workflow process on REMEDY tool by defining all related groups and maintaining them with all related needed reports.

Keep updated with changes in technology affecting systems, equipment and procedures in order to maintain knowledge levels required to do the job.

Review and approve change management and new customer requests from a security and risk management perspective.

Implementing change management policies and processes across the technology departments.

Responsible for the overall quality of the Change Management process. The main coordinator within this process and is the focal point regarding changes for the technology organization.

Mobily ( Etihad Eitisalat )

Jan 2008 to Dec 2013

Role

Sr. IT Technician

Responsibilities

To ensure smooth operations of Domain, MS Exchange Server, Outlook and all customized applications used throughout the organization.

Installation & Troubleshooting of dedicated Oracle based programs made for various departments as per their nature of work.

Setting up new users' accounts and profiles and dealing with password issues.

Assigning daily work to all staffs,

Maintaining service level at consistent level by developing, managing operational standards

Checking all help desk operations so as to give better services to customers

Act as initial point of contact for users, responding to and routing inquiries to appropriate personnel within Tech Services in resolving “how to” and defect-related question about desktop systems and software.

Answer user’s questions with respect to schedules, unusual situations, priorities, etc.

Assist Technical Services in the installation of new and upgraded software.

Assist in the maintenance of the automated problem tracking system.

Responsible for escalating problems to appropriate area, department, or person. Follow up on escalated calls where appropriate.

Worked on LAN Local Area Networks, WAN Wide Area Network.

Main Target and Focused on DNS, WINS, DHCP, TCP/IP, IPX / SPX, SNMP, SMTP, VPN, FTP and ISA.

U.S TELECOMMUNICATION – UAE

May 2006 – August 2007

Role

System Administrator

Responsibilities

Configure as per network requirement 2000 & 2003 Server and All Operating with company policy Win-XP, Win 2000, Win NT, Win 98

Design, Configure & Install Of Networks (Servers, Network Switches)

Install & Configure ISA Server, MS Proxy Server, MS-Exchange Server 2000 & 2003.

Install, Configure & Troubleshoot Printers Over the Network, Hardware Devices, Operating Window & Dos Base Software.

Main Target and Focused on TCP/IP, SNMP, SMTP, and ISA.

NEAR TRADING CORPORATION, Karachi, Pakistan

November 2003 – Feb 2006

Role

Assistant Network In-Charge

Responsibilities

Actively project Installation, configuration, troubleshooting of LAN.

Installed server based and peer-to-peer networks depending upon the client’s requirement.

Installed and configured additional server, child domains, and remote installations under department In-charge.

Configured MS-Exchange 2000 server and Exchange client configuration at different sites as per In-charge assigned duties.

Job involved in looking after the network administration, installation & configuring & sharing the printers, supporting application software used by the user. Automation of jobs, desktop helps & backup.

Supervised and managed all networked problems. Maintenance and troubleshooting of the networks under the AMC of the company

Trainings & Certifications

Courses 5117A Windows Vista from Microsoft, Riyadh, Saudi Arab 2009

Certification MCITP Windows Server2008 from Microsoft, Riyadh, Saudi Arab 2010

Windows 7 (50331) from Microsoft, Riyadh, Saudi Arab 2011

ITIL Foundation V3 (Information Technology Infrastructure Library), Karachi, Pakistan 2012

CCNA Training(Cisco Certified Network Associate )Riyadh, Saudi Arab 2012

Preparing for CISA

Academics

Diploma in information technology - DIT Board of Technical Education, Karachi, Pakistan 2002

Bachelor of Commerce, University Of Karachi, Karachi, Pakistan 2003

Contact this candidate