Customer Service Professional Experience

ABHISHEK MOHITE

PROFESSIONAL EXPERIENCE:

*. WIPRO BPS

CUSTOMER SERVICE EXECUTIVE (from July 2016 – July 2017)

Responsible for the handling the customer’s credit card queries and resolving their queries.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, following up to ensure resolution.

Answer customer queries with precise replies.

Handle or escalate issues pertaining to the customer with a sense of urgency keeping in mind the set processes.

Ability to handle multiple customers at a time.

Achievements:

Was top performer for consecutive three months.

Won the contest held for Christmas.

2. Part Time Job as store keeper in Comptek Stationeries (from January 2012 – June 2016)

Responsible to handle the entire accounts.

Assisting shoppers to find the goods and products they are looking for.

Giving advice and guidance on product selection to customers.

Responsible dealing with customer complaints.

Keeping up to date with special promotions and putting up displays.

Education:

Bachelor of Computer Applications.

Bharatesh College of computer applications, Belgaum. (2012-16)

Higher Secondary College

Jyoti pre – university college, Belgaum. (2010-12)

State secondary School.

M.V.H.E.M school, Belgaum.(2009)

TECHNICAL SKILLS

•Operating system: Windows XP, Windows 7,8, 10.

•Software Packages: MS-Excel, Power point, Word, Picture Manager Outlook.

•Software’s: Installation/Maintenance.

PROJECT

•Project: Instant Hall Booking[This will help to book any Wedding hall easily through our website]

OTHER ACTIVITIES

Designing video presentations.

Creating photo presentations.

All other designing activities.

OTHER ACTIVITIES

Took actively part in NIIT aptitude test.

Took part actively in the IT level fest ‘ETERNUS’ as an organiser.

Organized an Android development competition in college.

PERSONAL DETAILS

Name : Abhishek Ramesh Mohite

Date of Birth : 25th May 1993

Permanent address : “Vakratund” H.No.4454,

Chavat Galli, Belgaum – 590001

Father Name : Ramesh N. Mohite

Mother Name : Veena R. Mohite

Gender : Male

Mother Tongue : Marathi

Nationality : Indian

Passport number : L3530315

Languages Known : English, Marathi, Hindi and Kannada.

Hobbies : Football, Listening Songs & Travelling.

Contact this candidate