Sophia Sowparnika Govind

Phone: 484-***-****

Email: ac3fmg@r.postjobfree.com

https://www.linkedin.com/in/sophia-govind-bb2204132

Professional profile

A passionate IT professional with around 5 years of progressive experience in the field. Quick learner and flexible with ability to handle work place stress and deliver in fast-paced work environments. Goal oriented and self-driven with valuable organizational, time management and problem-solving skills. A team player with leadership abilities and a keen attention to detail. Possesses excellent interpersonal, communication and negotiation skills and a strong dedication to work, currently pursuing a challenging IT role offering tremendous learning where personal skills can be used for both personal and organizational development.

SOFTWARE PROFICIENCY:

Automation Testing Tools

Selenium, Soap UI

Languages

Java1.8, XML

Operating System

Windows 7/XP/Vista/8, Unix, OS X

Database

Oracle 11g, MySQL 5.6,

SDLC Process

Agile, Waterfall

Bug Tracking Tools

Jira, Zephyr, Quality Center

Microsoft Tools

Word, Excel, PowerPoint, Visio

Career summary

Feb 2014 – Dec 2016

Software Quality Analyst II / Automation Test Engineer

Synchronoss Technologies, Bethlehem PA

Project:

Premier Activation Order Gateway Client: AT&T

Key Achievements

Trained in automation tools like Selenium and SoapUI

Comprehensive problem solving abilities

Leading a small team for a functional test effort

Skilled in using Testing tools like Jira/Zephyr/Bugzilla/Quality Center

Skilled in writing SQL queries in Oracle for relevant tasks

Skilled in Interactive Voice Response Testing

Responsibilities

Performing functional testing which involves understanding requirement and product design to maintain excellent service delivery

Exercising finest testing tools like Jira/Bugzilla/Zephyr/Quality Center

Performing E2E testing, guiding QA team on process involving backend applications

Using Selenium test automation tool to test and analyze requirements for OG GUI

Effectively analyze data to identify point of failure in the workflow during severity issues and helped in fixing problems

Creating documents in Word/Excel/Visio/PowerPoint and shared with team to explain test strategies/plans

Programming JAVA for implementation of test cases using Eclipse

Writing SQL queries to look up and analyze data from the database(Oracle)

Testing API based Test Cases on Soap UI test automation tool and generating reports

Monitoring and updating the tool for maintenance purpose

Generating test data for each release. Monitoring the need and queries regarding data and sharing knowledge on application related to 2nd and 3rd touch testing

Providing QC support involving all questions and/or issues from the backend systems relating to the OG application

Interacting with clients on a regular basis to support E2E testing and reporting status

Reporting summary of QA report on status calls to the clients, following up on functional testing and sending conclusions to management or directly to the client

Activation support for the team

Providing support to client and team to help understand the business in order to develop a solution that best matches the client’s requirements

Monitoring efforts and the timelines as team lead to ensure successful completion/testing of issues

Provided Interactive Voice Response (IVR) testing support in test and production environment

Contribute in Regression testing and Regression clean up

2002- 2004

Help Desk Engineer, Sutherland Global Services, India

Key Achievements

Have always met and exceeded target and been awarded with positive customer feedback and recognition at work for 100% Customer satisfaction

Responsibilities

Manually testing (Beta testing) web based applications and the software used by Customer Service Representatives

Identify flaws and suggest improvements in the software to be more user friendly

Recording test cases to keep track of the processes used in testing the application

Work on the guidelines of QA team to understand the requirements of clients and submit reports on tests performed

Contributed in identifying and analyzing software and hardware requirements to provide support to customers

Help in identifying client’s internet requirements and providing DSL Services

Training fresh recruits to help understand the processes, work environment and soft skills

Deal with customer concerns competently, solving complex issues to win customer’s loyalty

Attend supervisor calls for customer representatives to extend guidance in difficult situations to improve efficiency

Education and qualifications

Bachelor Of Engineering in Electronics and Communications

Madras University, India (1998 - 2002)

Professional training

ISTQB Certified Professional in Software Testing (Foundation Level – Year of certification: 2007)

Brainbench Certified in Software Testing – July 2012

Key skills

Good knowledge of the testing types, concepts and required tools

Familiar with the steps and quality measures applicable in project lifecycle

Specialist in automated testing tools – Selenium, Soap UI, Quick Test Pro, and LoadRunner

Command over all stages in Project Lifecycle and Software Development Lifecycle

Expert in programming languages like Java, C, C++

Strong knowledge in writing queries in SQL

Good user of tools like Jira, Zephyr, Bugzilla

Excellent command over Java, XML programming languages

References are available on request

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