Customer Service Desktop Support Help Desk

Bryan Durrell Anderson

Memphis, TN ***** Cell: 901-***-**** Email: *********@*****.***

Objective:

To obtain a long-term employment with a company where hard work, a positive attitude, and a willingness to learn will enable me to earn opportunities for growth and advancement.

• Desktop Support, PC Technician, Electronics, 5 years of freelance IT Experience Qualifications:

MS Windows, MS Word, MS Excel, RF Scan Gun, (10 Key), Customer Service, Computer Order Entry, Cloud Computing, JAVA programming, Installing, Repairing, MS Outlook, Red Prairie, Microsoft Word, Microsoft Excel; Power Point; Microsoft Publisher; Outlook Express; Type 69 wpm; Fax machine Copy machine Filing; Organized; Data Entry; Multi- tasking; Dedicated; Conscientious; Confidentiality; Detail-Oriented; Self- Starter; Communicator; Problem Solver, Team Player.

STRENGTHS:

• Experienced in installation, troubleshooting and configuration of computer systems

• Hands-on experience in A/V input and output devices, buses, operating system and application software

• Profound ability to investigate and examine technical problems

• Working knowledge of Windows 8, 7, Vista, DOS and XP operating systems

• Familiar with LAN and WAN protocols and topologies Employment History:

FedEx TechConnect – January 2017/Current - Electronics Technician

• Use tools and technology to maintain, install, and repair MC95 units (property of FEDEX).

• Use specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.

• Need to be able to solve issues that might not have a clear solution. Being able to experiment and use trial and error is important.

• Using diagnostic tools to assess or monitor computer systems requires knowledge of IT skills.

• Use hand tools, power tools, and electronic test equipment, also utilizing the FedEx Intranet, plus the software program NEXUS. Zimmer Spine - July 2011/September 2016 - Distribution Utility Specialist, SR

• Process shipping requests, including Parts Bank kits, BONE ORDERS (dental

& spine) and standard pick-pack-ship orders.

• Obtain product from warehouse locations to fill orders, Accurately verify (PCO pick & confirm), read verify information, lot numbers, and quantities required for shipment.

• Shipping (FEDEX machine, UPS ship paperwork).

• Ability to operate equipment for moving inventory around the warehouse, such as a WAVE and/or forklift.

• Certification/certificated and QA experience to work & clean, calibrate instruments, work with Siemens valves equipment which is included water purified by reverse osmosis in decontamination room. ATC Logistics & Electronics - Oct 2010/Feb 2011 – Inventory Clerk

• Responsible for inventory 2nd shift (Merchandise Clerk)

• Clock in for work, Saturday or Sunday out of each month to cycle count merchandise.

• Has knowledge of commonly-used concepts, practices, and procedures within the red prairie system.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

• Typically reports to a supervisor or manager of lost or damage merchandise. FedEx Ground - Aug 2009/ Sept 2010 - Package Handler, Memphis, TN.

• Responsible for scanning 1000+ Day/5000+Week customer orders and delivering them to their destination in a manner that meets company standards.

• Obtains merchandise from bins or shelves and ensures the completeness and correctness of all scanning. Requires a high school diploma or its equivalent and 0-2 years of related experience.

• Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

• Typically reports to a supervisor or manager.

Education & Certification:

G.W. Carver High School, Memphis, TN

May 2009, HS Diploma

Kansas Career and Technology Center Vo-Tech, Memphis, TN Aug 2008 - May 2009, Cabling Technology 4/Semesters Southwest Tennessee Community College Jr. Achievement Summer Program, Memphis, TN

May 2008 - Aug 2008 - Computer Systems Support Program Vatterott College - AOS Degree Memphis, TN

Aug 2012 – Sept 2014 - Computer Systems & Network Technology A+ Certified

Microsoft Certified IT Professional (MCITP) - Desktop Support Technician Organization and Volunteer Work:

Most Worship Prince Hall Grand Lodge Of Tennessee F & AM Lodge: J.W. Smith # 376

References:

References (Upon Request)

A Few Work & Academic Awards:

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