Customer Service Human Resource
Resume:
SACHI RAM
*****.****@*****.***
Ambitious and enthusiastic
professional who is eager
and ready to commit to a
career in Human Resources
(HR). Adept understanding
of HR procedures and able
to execute necessary
functions. A competent and
organized individual who is
dedicated and willing to
work as a team member and
able to multitask
independently. I have a
strong work ethic, a positive
attitude and a keen desire to
adapt and grow within an
organization. As a devoted
professional and learner, I
understand the significance
of HR systems and
departments in a firm, and
thus aim to be a valuable
and efficient addition to an
organization.
Skills
Exceptional
communication and
interpersonal skills
Expert knowledge of
HR policies, rules and
regulations
Able to work as a
valued and efficient
team member or
independently
Able to establish
positive relationships
with fellow
professionals and
students alike
A punctual and
enthusiastic worker
5+ years in customer
service
Proficient with
Microsoft Office, Excel
and Powerpoint
Exceptionally
organized and can
maintain an organized
filing system
Experience and
comfortable working
with all levels of
management
Trilingual: fluent in
Punjabi and Hindi
Education
York University
Bachelor of Liberal Arts And Professional Studies Human Resource Management
Expected Graduation Date: December 2018
Certified Human Resource Professional (CHRP)
Expected date of certification: June 2018
Employment
Future Shop
Customer Service Specialist Apr 2010 to Sep 2013
Assisted customers with returns, exchanges, purchases, product repairs, warranty claims, credit applications
Handled customer issues and opportunities
Effectively managed switchboard during high call volumes Conducted all closing procedures - preparing company reports, cash balancing and cash conciliation
Exercising healthy customer and management relations Able to adapt and work in different positions within the company Working with extreme staff shortages and ability to thrive in a high stress environment Versatile and dedicated worker with ability to learn quick Canada Post Corporation
Postal Clerk Sep 2006 to Aug 2015
Handled letter mail and parcels
Responsible for processing mail
Able to learn and operate motorized equipment
Able to work in harsh and stressful environment
Completed health and safety training
Understanding of unionized environment
Knowledgeable about recruitment procedures
Canadian Tire Q Store
Customer Service Representative Jun 2007 to May 2008 Effectively handled cash
Adhered to additional regulatory and security procedures Ensure customer satisfaction by meeting customer needs in a courteous and timely manner
Assisting peers, training and providing backup for other customer service representatives as required
Documented all work activity in appropriate databases Monitoring all activity within the store
Ability to multitask effectively
Creek Bank Transport
Customer Service Specialist Jan 2009 to Oct 2009
Handled outgoing shipping and billing merchandise in an organized manner Contacting carrier representatives to ensure shipping instructions are carried out accordingly
Conducted data entry tasks
Handled billing and rating on a daily basis
Greeted visitors and callers and managed their inquiries or directed them appropriately SACHI RAM
Volunteering
Toronto District School Board Teacher’s assistant Winter 2014 to Spring 2015 Instructing and coaching students with class lessons Effectively able to communicate and work with parents Motivating students and providing a constructive learning environment Working with students on an individual and small group basis to reinforce learning concepts, and provide direct instructions
Salvation Army Volunteer Dec 2013 to Current
Every year on special occasions and holidays I volunteer for fundraisers and events Activities
Tutor Tutoring students aged 9-16 in Math, English, Science and History May 2013 to Current Health and Safety Awareness Training Jun 2014
Received safety training as part of Undergraduate Occupational Health and Safety course Awards
Top 10 Finalist C3 HR 2015 Case Competition and Conference Nov 2015 Participated in the York University Human Resource Management Case Competition and Conference and essay was selected as a finalist
Trainer: Zhara Andrady -Manager of Client & Associate Training Delivery Certificate of completion of ADP Workforce Now
Nov
2017
Trained in HRIS system
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