Jason D amon, M S-HIS, C APM

*** * ****** * *, W exford, P A 1 5090

ac3fk9@r.postjobfree.com

724-***-****

Areas o f E xpertise

- Customer S ervice

- SQL

- Functional/Business R equirements D ocumentation

- Technical W riting a nd P resenting

- System S upport a nd M aintenance

- Project M anagement

- Agile m ethodology

Professional E xperience

CelerityIT

Apr.2015 – S ep. 2 015

Pittsburgh, P A

Consultant/Business A nalyst

- Analyzed c laims m anagement s ystem a nd d eveloped u nderstanding o f h ow c ost s haring i s a pplied to m embers a nd h ow s ystematic e rrors c ontribute t o i ncorrect c harges b eing a pplied

- Used a gile m ethodology t o c orrect b enefit p lan s tructure a nd b enefit c oding f or s eparate c lients

- Identified o pportunities f or p rocess a nd s ystemic i mprovement a nd c ollaborated w ith n ecessary business u nits t o d eliver a s olution

- Utilized S QL t o p ull d ata f rom d isparate s ources f or a nalysis a nd r eporting

- Analyzed d ata t o d etermine p otential c auses o f e xcess c ost s haring

- Collaborated w ith c ross-functional t eams t o c orrect i nstances o f e xcess c ost s haring a nd a ddress the s ystematic p roblem c ausing t he e xcess c ost s haring Softwriters I nc.

Sept.2014 – A pr. 2 015

Pittsburgh, P A

Application A nalyst/Business A nalyst

- Communicated e ffectively w ith c lients t o p rovide e nd-to-end c ustomer s upport o f c omplete s uite of S oftwriter’s s oftware p roducts e nsuring h igh l evels o f c lient s atisfaction, a gile m ethodology used

- Utilized S QL s kills t o p rovide a ssistance w ith d atabase m aintenance a nd s ystem p erformance

- Set u p s everal i nterfaces e nhancing k nowledge o f X ML a nd H L7

- Provided c ustomer t raining a s n eeded

- Documented u se c ases, t ested s oftware f unctionality, a nd r eported s oftware i ssues t o d evelopment Cerner C orporation

Jan.2011- M ar. 2 013

Kansas C ity, M O

Delivery C onsultant/Business A nalyst

- Successful c ompletion o f C erner's D elivery C onsultant T raining P rogram d emonstrating proficient p roblem s olving, t ime m anagement, c ommunication, a nd c ollaborative s kills

- Engaged s takeholders t o e stablish a w orking r elationship t hat w ould f acilitate p roductive consultative l earning e vents t hroughout s ystem i mplementation a nd c reate a ppropriate c hannels of c ommunication

- Quickly c reated, a ssimilated a nd o rganized m aterial i n o rder t o i ndependently c onduct w eeklong consulting e ngagements i ntended t o g uide c lients i n t heir i mplementation p rojects a nd s hape t heir applications a nd b ecame f amiliar w ith a gile m ethodology

- Identified c lient n eeds b ased o n t rends a nd f eedback a nd d eveloped a d h oc e vents t o b e o ffered a s a p roduct s atisfying d emand

- Worked w ith s ystem e ngineers t o d esign a nd b uild l aboratory i nformation s ystems

- Provided t roubleshooting a nd g eneral e nd-user s upport o f C ore a pplications d uring g o-live e vents and t hroughout s ystem i mplementation

- Maintained c ontact a s n eeded w ith c lients f ollowing l earning e vents a nd m anaged i mplementation and g o l ive e fforts

Mckesson C orporation

Jun.2010 - S ep. 2 010

Pittsburgh, P A

Field S ervices I ntern

- Developed a nalytical s kills a nd g ained e xperience w ith S QL a nd r elational d atabases w hile supporting a utomated p harmacy s oftware

- Gained e xperience w ith c ustomer s ervice a nd f ollowing d epartmental p rotocols

- Developed m aterials u sed i n c lient-facing p resentations w hich g uided c lient i mplementation decisions

Education_ University o f P ittsburgh, S chool o f H ealth a nd R ehabilitation S ciences Dec. 2 010

MS i n H ealth I nformation S ystems

University o f P ittsburgh, C ollege o f G eneral S tudies Apr. 2 009

BS N atural S ciences

Contact this candidate