Flordeliz Namatay

**** ******* ****** ** *****, California 91732

Phone: 626-***-**** Email: ac3fiw@r.postjobfree.com

Job Objective:

To obtain Appointment Scheduler position that will allow me to utilize my skills and has potential for growth.

Skills & Abilities:

Bilingual English/Tagalog

Significant appointment scheduling experience in a health care facility

Computer proficient, type 25 wpm

Customer Service and Sales

Knowledge of medical terminology, specifically ophthalmology

Familiarity with pre-registering patients

Work Experience:

Department of Mental Health Covina, California

Clerk 1/2017 – current

Responsible for scheduling appointments with clients and social workers and Doctors.

Perform administrative and clerical duties in a fast-paced office setting.

Assists managers in front and back office with filing, answering phone calls, greeting clients and other duties as needed.

Assists blind social worker with all computer tasks including IBHIS software system.

Data entry for all paperwork for social worker as well as dictation and input to computer.

Lollicup Tea Zone/Sarap Kitchen El Monte, California

Catering Manager/Manager 12/2013 – 03/2016

Responsible for catering departments of two restaurants.

Worked with clients to complete orders and maximize client satisfaction and restaurant profitability.

Prepared several catering orders and maintained a database of client orders.

Prepared and maintained a listing of previous and current catering events. Hired and trained catering staff.

Used tracking system to update catering accounts.

Supervised staff to insure best possible products and quality service to customers

Self Employed El Monte, California

Child Care Provider/Caregiver 03/2010 – 12/2013

Responsible for supervision of children, planning and preparing meals and nutritious snacks.

Monitored indoor and outdoor playtime activities.

Toilet training, counting, assisted with educational learning activities and homework assignments.

Cleveland Clinic Hospital Cleveland, Ohio

Scheduler/Phlebotomist 09/2007 – 12/2010

Scheduled appointments for patients.

Provided follow-up calls to patients.

Communicated upcoming appointments with clinic staff.

Communicated required information per guidelines when scheduling appointments.

Responded to appointment requests via hospital’s website.

Pre-registered new and established patients.

Scheduled, cancelled and rescheduled patient appointments.

Served patients by preparing specimens for laboratory testing, performing screening procedures.

Verified test requisitions by comparing information with nursing stations log, bringing discrepancies to the attention of unit personnel.

Maintained specimens’ integrity by using aseptic technique, following department procedures and observing isolation procedures.

Dupont Vesspel Company Cleveland, Ohio

Quality Control Specialist 08/2006 – 12/2007

Tested all manufactured products for their intended use to insure products perform up to manufacturer specifications.

Maintained a data log to record all the products tests for the company review.

Enforced strict guidelines and specifications to ensure all the products pass approval.

Education:

Remington College Cleveland, Ohio

Phlebotomist License/Certificate 2004-2005

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