Jeffrey L. Barnes

510-***-****

ac3fg6@r.postjobfree.com

Senior Technical Writer

Versatile technical communicator with history of creating original online and print deliverables, managing documentation projects, editing peer deliverables, and advocating for customers.

Experience

Sr. Staff Software Technical Editor at GE Digital February2015–Present

Editorial driver of internal and external content supporting multiple software deliverables produced by the GE Software Center of Excellence.

Reviewing and editing material produced by writers across multiple teams, accounting for organization, grammar, house style, voice and branding.

Applying markup and editorial comments for content produced in DITA and Madcap Flare.

Writing and maintaining original style guide content for the Software Center of Excellence.

Contributing and presenting education curriculum for writing staff.

Influencing content and production choices across multiple GE Digital teams and organizations.

Senior Staff Technical Writer at GE Digital May 2013–February 2015

Created print and online deliverables to support the Predix software platform.

Expanded Predix deliverables to include API reference documentation as it evolved from diverse code bases to standard set of REST APIs.

Recognized documentation needs as additional Predix service modules were launched by GE Digital and led effort to support these peripheral development teams.

Technical Writer at TechWorkers November 2011–May 2013

Started work at GE in March 2012 as a contract technical writer.

Created first Predix software developer documentation set for implementing its kernel package and basic set of IoT-themed services.

Technical Writer at FrontRange Solutions January 2010–November 2011

Created print and online help sets for software products catering to IT Service Management and Sales organizations.

Technical Writer at Sendmail, Inc. November 2005–September 2009

Created and supported documentation sets for an email security and management solutions provider during transition from a suite of UNIX/Linux-based software products to an appliance platform.

Worked with product management, development and quality assurance resources to gather technical content for installation guide, administration guide and reference materials.

Managed and updated product guides to move several different sets of documentation towards a standard presentation and style.

Technical Writer at Selectica, Inc. (formerly DETERMINE, Inc.) January 2005–June 2005

Developed initial product documentation sets for contract management software.

Worked with product management, development and quality assurance resources to gather technical content for user guide, administration guide and reference materials.

Produced initial plan for online help system.

Technical Writer at Quest Software, Inc. January 2002–November 2004

Developed and maintained user materials for network application monitoring software.

Worked with product management, development and quality assurance resources to gather, test, and publish technical content as online help, installation guides, administration guides, and reference materials.

Coordinated documentation activities of a distributed team of writers.

Skills & Expertise

DITA

WebWorks

Online help

oXygen

RoboHelp

Instructor-led Training

Captivate

FrameMaker

Agile Methodology

Camtasia

Snagit, PaintShop

HTML/XML

Editing

Visio, Gliffy

API Documentation

MadCap Flare

Astoria CMS

White Papers

XMetal

Confluence, wiki

SaaS

Adobe Acrobat

Microsoft Office

SVN, Git

Education

Southern Polytechnic State University

Master of Science Degree, Technical and Professional Communication

The University of Georgia

Bachelor of Arts Degree, Journalism

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