Penny Berry, CSM

Auburn, MA *****

508-***-**** ac3fg5@r.postjobfree.com

www.linkedin.com/in/penny-berry

Scrum Master

Information Technology Professional with extensive experience in ecommerce design and development. Expertise in requirements’ gathering and facilitation, project definition (scope) and initiation, and project management. Knowledgeable in SDLC and Agile Methodologies. Ability to gather, analyze, and translate business and user requirements into functional / non-functional specifications. Provide high-level coordination of large cross-functional IT projects to establish and maintain alignment of key stakeholders and teams.

SDLC & Agile/Scrum Methodologies Backlog Management Story Writing

Agile / Scrum Metrics Network Diagrams Use Case Documentation

Business and Systems Process Flows Performance Analysis Team Collaboration

Experience

Staples, Inc., Framingham MA 2011-Present

Scrum Master

A Certified Scrum Master for the Staples.com Division. Maintained a Scrum board for key areas of revenue generating projects.

Brought several teams up to speed with the Agile process ensuring competency and understanding of Agile

Brought the development teams to completing in a 2-week sprint from a 4-week sprint. Increasing productivity by 20% and a 30% decrease in post implementation issues

Created reporting enabling coaching to improve competency and informing management of overall project performance

Principal Business Analyst

Gathered and analyzed business requirements in conjunction with system capabilities using the company life cycle model. Participated in cross-system technology projects from data gathering through post-implementation

Involved in the decommission of Planview and implementation of Clarity for IT team as well as documented requirements, creating on-line job aids, training and day to day support

Delivered a personalized customer experience, by creating spending and savings tracking tools for purchased programs increasing site revenues by 45%

Automated the manual process of items that cannot not be fulfilled by sending immediate notification of unavailability and/or an alternate product available. Saved $1,280,000 in annual expenses and a 52.7% increase in incremental sales.

Provided the Staples Advantage Sales team with a simplified ability to create accounts by taking a 13-step process to a 4-step process. In turn, allowed the mid-market customer to self-service their accounts decreasing customer service calls by 30%

Site re-design of Staples.com – Managed requirements gathering and management of a newly re-designed Staples.com website. Produced functional requirements documents with wire frames and comps, business rules & logic, exception & alternate scenarios, and non-functional specifications.

Penny Berry, page two

BJ’s Wholesale Club, Inc., Westborough MA 2007 - 2011

Systems Specialist (2007 – 2017)

Subject matter expert for the Asset Protection and Sales Operation Departments, by analyzing business requirements in conjunction with system capabilities using the company life cycle model. Participated in cross-system technology projects from data gathering through post-implementation.

Key team member in building a new Point of Sale system for 186 clubs. Resulting in an increase of 30% in cashier productivity, 40% increase on capturing and managing data in the back-end process.

Partnered with new vendor in creating, testing, implementing an exception based reporting system used by the Asset Protection Department. Which allowed field associates to concentrate on immediate resolution of issues impacting company shrink initiatives by 40%.

Collaborated with vendor for an online case management system streamlined the documentation process of all Asset Protection related cases and Risk Managements’ Resulting in an increase to 50% of Asset Protection cases completed to prosecution and Risk Management cases to a 48 hr turnaround of acknowledgement and completion to 3rd party medical group.

Assisted in developing the role of Business Subject Matter Experts by providing information, solutions, training and streamlined processes to improve efficiencies. This resulted in an increase of 30% quicker resolutions during planning stages causing a 20% decrease in post implementation changes.

Established a travel safety program using International SOS as the primary vendor aiding in monitoring of safe travel for 50 associates.

Developed a contingency plan to include emergency planning, and access to all traveler information ensuring real time access.

Asset Protection Fraud Analyst (2007)

Proactively monitored and reviewed transaction data for suspicious activity, possible fraud, investigated and resolved queries reported by field and outside law enforcement.

Identified areas requiring increased security controls which protected the company from future incidents of fraud.

Retained detailed records of suspicious activity, analyzed trends, communicated security threats to management and provided recommendations for loss mitigation as needed

Additional Relevant Experience

The TJX Companies, Framingham MA

Systems Analyst

Travel Administrator

Planning and Allocation

Education

Bachelor of Science, Retail Management and Business Administration, Becker College, Worcester, MA

Associate of Science, Retail Buying, Becker College, Worcester, MA

Certifications

Certified Scrum Maters, Scrum Alliance, Jan. 2018

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