Post Job Free

Resume

Sign in

Customer Service Professional Experience

Location:
Jacksonville, FL, 32218
Posted:
November 21, 2017

Contact this candidate

Resume:

L. Bernae Gordon Phone: 804-***-**** Email: ac3fe9@r.postjobfree.com

Core Competencies

GSA Solutions Acquisitions Accounting & Budget Service Acquisition

Problem Solving Organizational Conflicts of Interests Procurement Experience

Defense Property Accountability Contract Source Selection Negotiation Skills

Lotus 1, 2 & 3 Past Performance Information Business Composition

Governmental Bookkeeping Business Management Proposal Technical Evaluations

Professional Experience

Supply Management Specialist Defense Commissary Agency Fort Lee, VA February 2006 – Current

Ensures validity on Military Interdepartmental Purchase Request (MIPR) and serves as Contracting Officer Representative to perform reviews of technical specifications for equipment and all specifications are in accordance with DeCA directives.

Authorizes all field requests that require GPC purchase, responsible for resolving equipment issues for 254 commissaries across the world.

Responsible for creating matrices for cost production taking into account products life cycle and cost involved in manufacturing at different stages.

Troubleshoots equipment discrepancies with Commissaries and Contract Specialist to ensure they are able to continue providing the stores with their needs.

Reviews Equipment Push Packages to ensure information is correct for equipment needed for the commissaries and maintains equipment data such as inventory, life cycle to include replacement cost for the equipment.

Supply Technician November 1996 – February 2006

Identified ordering opportunities to save on waste; sourced, purchased, and expedited special requested items and performed cost model analysis on products as needed.

Developed product transfer process and priority for outbound and in-bound transfers by coordinating with regulatory affairs, supply planners, export and customer service teams.

Reviewed requirement documents for proper authorization and notified the requiring activity in a timely manner of any items rejected because of lack of funding.

Reviewed and drafted item description for non-complex equipment as instructed per senior supply or equipment specialists and created requirements for modifying existing maintenance contracts and new contracts.

Researched transition process in Global Supply Chain systems for domestic and international markets to ensure continuous supply and avoid market recalls.

Accounting Technician June 1994 – November 1996

Determined whether expenditures were made in accordance within budgetary constraints and prepared revenue claims, and routine periodic reports.

Established effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds.

Maintained double entry accounting system Coupon Redemption Division; used coupon accounting systems related financial statements and analysis were in accordance with GAAP, DECA guidelines and DOD regulations.

Automated listings to determine which items required review, requested appropriate contractor files for review in order to determine course of required action.

Ensured the validity of the SF1080 bills monthly for each commissary and ensured the accuracy of the paid amounts by reviewing store coupon transmittal to ensure proper payment.

Certifications, Trainings & Achievements

Achieved Outstanding Performance Awards (1996 – 2015) / Ethics Training (2006) / Section 508 Compliance Training (2006) / Outstanding Customer Service Award (June 2008) / Dale Carnegie World Class Customer Service Training (2009) / Certificate of Completion for the Directorate Clean-Up Project (2009) / Leadership Training (2010) / Outstanding Job Performance Award (2015)



Contact this candidate