Customer Service Administrative Assistant

PROFILE

Bilingual Spanish/English speaking administrative specialist, proficient in office procedures as well as general clerical duties and administrative support; with superb customer service abilities, exceptionally skilled team player and a fast learner

SKILLS

Level Entry SQL, HTML, CSS, Python

Office Procedures & Medical Terminology

Proficient in Spanish

Microsoft Office Suite

Hardware Assembly Diagnostics & Troubleshooting

Windows OS

HIPAA Guidelines

Customer Service

Outlook

Heart Saver AED & CPR

Intake Professional

Network Concepts & Setup

PowerSchool

Business Mathematics

Active Directory Fundamentals

Data Fundamentals & Databases

Virtualization

Medi-Soft Simulated Billing & Coding

Billing Forms CMS-1500, UB-94

Deposits /Transactions

Anti-Virus

EDUCATION

Tech Foundry, Springfield, MA 2017

14 Week IT Workforce Training program

Springfield Technical Community College, Springfield, MA. 2015-2016 Professional Office Administrative Assistant

Branford Hall Career Institute, Springfield, MA 2010 -2011

Health Claims Specialist Certificate, Director’s Award: High GPA

Holyoke Community College, Holyoke, MA 2010

Certified Nurse’s Assistant Certificate

Springfield Technical Community College, Springfield, MA. 2002-2004

Liberal Arts, credits earned

Mount Ida College, Newton, MA 2000-2001 Liberal Arts, credits earned

EXPERIENCE

Springfield Public Schools, Springfield, MA Nov 2016 -Present

Intern for Office of Information Technology & Accountability

Under minimal supervision, independently performed various technical duties.

Springfield Public Schools, Springfield, MA Sept 2016 -Present

Data Clerk

Under general supervision, independently performed various student related technical duties related to receiving and processing student information into the student information system, district intranet and student assessment verification Duties include responsible to the Building Principal and working collaboratively with the Site Coordinator as well as entering data into various systems in order to maintain proper and accurate records.

Springfield Public Schools, Springfield, MA 2015-2016 Bus Monitor

School Bus Monitors are responsible for assisting children with getting on and off of the school bus safety; they are responsible for their safety while aboard the bus ensuring that students are properly seated; must ensure that children get off of the bus at the correct stop and they are being released only to proper parent/guardian.

Commonwealth Care Alliance, Springfield, MA 2013-2014

Clinical Support Coordinator/Transportation Coordinator

Duties included providing a variety of support for clinical staff, team leads and clinical managers; functions are related to overall workflow for Senior Care Options clinical staff, as well as managing a variety of communication requests as directed by the clinical team members. This position will also serve as a backup for the receptionist and will provide administrative tasks for office, as needed.

●Mental Health Association, Springfield, MA 2012

Direct Care Staff, Women’s Program

Provide a supportive environment in a community residential setting, empowering the participants with mental illness in their goal of recovery and rehabilitation, focusing on strength and resiliency through person centered planning. Perform responsibilities in accordance with organizational mission, policies, practices, program funding and applicable regulatory agency guidelines.

Center for Human Development, Springfield, MA 2011-2013

Administrative Assistant, CBFS Outpatient Behavioral Health Services, Medication Clinic

Implemented new organizational systems, proficient with PROFILER Electronic Health Records system, Duties includes daily general clerical duties, extensive customer service for clients with mental health illnesses and/or substance abuse, gathering vitals daily along with obtaining client history and demographic information and conducting insurance verifications, booking admissions for eligible clients and scheduling them with various providers. Also responsible for completion of electronic forms for various agencies such as DMH, SSA and CBFS contractors.

Center for Human Development, Springfield, MA 2011

Extern/Administrative Assistant

Implemented new organizational systems, familiarized with Hill, and PROFILER Electronic Health Records system, assisted with daily general clerical duties, prepared various worksheets, graphs and charts for Quality Management and Utilization Review meetings.

St. Lukes Rest Home Springfield, MA 2010

Nurse’s Aide

Responsible for the delivery of personal care that promotes the residents' ability to function at the highest possible level, respect each resident’s rights and recognize the individuality of each resident. Care is delivered at a level that meets or exceeds the resident’s expectations. Assistance with personal care, such as bathing, grooming and dressing, housekeeping and laundry, nutrition services, spiritual care, social services, behavioral health services, assistance with medical appointments for consumers with co morbidities.

Visiting Angels Inc., Westfield, MA 2009

Home Health Aide

Assisted with activities of Daily Living, Custodial Care, Assistance in Hygiene, Assistance in Dressing, Bathing/Showering, Medication reminders, Hospice Support, Meal preparation, Light Housekeeping, Errands and Shopping, Doctors Visits, Joyful Companionship, and Respite for Family Caregivers.

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