MAUD MAKUBALO

****, ******* *****, ********, ** *1009

Cell: 443-***-**** - ac3f6f@r.postjobfree.com

SKILLS

Customer service expert

Fast learner

Analytical and critical thinker

Skilled in HTML, HTTP and IP

Creative problem solver

Exceptional communication skills

11+ experience in customer service

environment, knowledge of various

Microsoft programs

Dedicated team player

Attention to detail

1+ experience as a DBA Administrator

PROFESSIONAL SUMMARY

Detail-oriented and driven database administrator with a wide breadth of software installation and maintenance knowledge.

WORK HISTORY

05/2016 to Current Oracle Database Administrator

Boltos Solutions Information Technology Inc – Laurel, MD Experience in working with Oracle 12c on different platforms,windows and Linux

Clone database instances

Setup RMAN configuration on oracle database servers and ensure a standard configuration and build process

Perform database application development to create, maintain and improve database functionality

Write scripts as it pertains to database management and conduct daily audit checks of log files

Analyze data to identify trends and ensure data integrity Evaluate user requests for security access and grant appropriate access Install and configure multiple instances of databases for training, development, testing and production databases

Create procedures,plans and documentation needed by other database administrators, as well as any oracle utilities and tools utilized Perform backups and restores for each system using Cold, Hot backup, RMAN Import/Export, along with performing regular tests of business continuity plans for all production databases

04/2014 to Current Desktop support

South Baltimore County Medical Center Kaiser Permanente – Halethorpe, MD Build and provide basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

Install software, modify and repair hardware and resolve technical issues. Maintain and update customer service database.

Use ticketing systems to manage and process actions taken. Provide base level IT support to non-technical personnel within the business. Activate accounts for clients interested in new services. Manage customers' expectations and experience to a high degree of customer satisfaction.

Work closely with team members to meet or exceed all customer service requirements.

Manage call flow and respond to technical support needs of customers. Create and manage database objects, such as Tables, Indexes and Views, database storage structures

EDUCATION

2017 Oracle 12c Certification : Database administrator Neway I.T. Solutions - Riverdale Park, MD

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