Hamil Amin
Sugar Land, TX 77498
Home: 281-***-****
Cell: 713-***-****
Email: ac3f5k@r.postjobfree.com
CAREER SUMMARY
Help Desk / Desktop support analyst with over 10+ years experience covering phone support to deskside support.
Excellent inter-personal, problem solving skills often executed under difficult circumstances and time requirements carrying concepts through requirements, planning, development, and integration
Strong technical knowledge, skills acquisition, and customer friendly
Works effectively with diverse personalities and individuals at all levels within an organization
TECHNICAL EXPERTISE
Tools Active Directory, Novell VPN Client, Remedy, System Center Configuration Manager MS Office 2007, 2010,2013,2016/365
Operating Systems Windows 7, Windows 8/8.1 and Windows 10
EXPERIENCE
Star Pipe Products – Houston, TX Sep 2013 – Present
Computer Network Support
Provide first level telephone and in person support to users and customers of computer systems: software, hardware, and communication systems
Support 300 customers in house and remotely – support all levels of employees worldwide
Install, upgrade, repair end user software, hardware and printers
Troubleshoot OS and third-party software problems and conflicts
Configure mobile devices and deploy desktop, laptops and tablets
Establish user access ID and privileges, and verify operability
Purchase, manage, and configure cell phone for company employees
Work with MobiControl software to secure RF units
Configured RF units with new erp system
Upgraded RF units to MC 9200 RF units
Implemented Anydesk, a remote utility to troubleshoot user queries
Implemented and trained users on Vidyo; a video conferencing software to reduce travel costs and time
Hospital Corporations of America – Sugar Land, TX Aug 2012 - Sep 2013
Help Desk Analyst
Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions
Provisioned accounts in Meditech and CPN among other hospital systems.
Alcon Manufacturing LTD. – Houston, TX March 2008 – Jul 2012
Information Specialist
Identified, troubleshot, and analyzed computer related issues.
Determined appropriate course of action, and conducted repairs, modifications and upgrades of internal components and peripherals as needed.
Worked with Active Directory in creating user accounts and password resets.
Deployed updates, service packs, and hot fixes using System Center Configuration Manager (SCCM).
Provided support to over 185 HP printers site wide.
Configured and provided support to over 150 wireless handheld scanners and printers.
The Methodist Hospital System – Houston, TX Sep 2007 – March 2008
Help Desk Analyst II
Provided second level phone and email support with specific in house applications, including Windows XP and Microsoft Office 2003.
Administered user accounts via Oracle Workflow for over 15,000 users.
Reset passwords, terminated accounts, and setup emails accounts via active directory.
Performed extensive support and account setup of Nortel VPN Client.
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Christus Health – Houston, TX Sep 2005 – Sep 2007
Help Desk Analyst
Provided phone support to Christus Santa Rosa hospitals across Texas, Louisiana, and Utah.
Worked on various projects with Help Desk and User Administration team creating network accounts.
Supported MS Office, Meditech, and HBO software.
Halliburton, Houston, TX March 2005 – Sep 2005
Help Desk Analyst
Provided technical support for end users in the Americas and abroad.
Created Knowledge Base articles.
Conducted password resets for SAP and Windows XP via Active Directory.
Acquired extensive knowledge of Remote Desktop.
Prime Communications, Sugar Land, TX Aug 2004 – March 2005
Desktop Support Analyst
Setup of Cingular/AT&T kiosks at malls and standalone stores
Provide phone and deskside support to employees and customers
EDUCATION
University of Houston, Texas, Graduated 2004
B.S. in: Computer Information System Technology