*** ******* ******, *** *

Cork

Ireland

E-mail: ac3f23@r.postjobfree.com

Phone: +45 41584392

OBJECTIVE I am a friendly and hardworking girl from Denmark who wants to learn and help others mainly through costumer service or other services. I like to have direct contact with the costumer and make a difference in their day. I understand how a business works and know how big a difference a positive attitude can make and how important a good handling of the costumers are.

WORK

EXPERIENCE

Bog & Ide 2011

TMP Berlin GmbH Juli 2015 August 2015

Transcom Poland September 2015 March 2016

Marriott International March 2016 August 2016

Circle K September 2016 December

2016

Apple January 2017 March 2017

Intern

Intern for a week in connection with 9.grade

Telemarketing Sales Person

Performed outbound telephone sales after guidelines presented by the employer Based in Berlin, Germany

Customer Service Representative

Answering inbound calls and emails, helping customers with questions and problems with the products following the guidelines presented be the employer Based in Gdansk, Poland

Reservations specialist

Answering inbound calls from worldwide guests, regarding reservations in hotels. Following the call structure given by the company

- english only

Based in Cork, Ireland

Customer Service Agent

Answering inbound calls and emails, helping customers with questions and problems Based in Riga, Latvia

Customer Relations

Answering inbound calls from customers with the goal of restoring and strengthening customer's loyalty and faith in the brand

Being the highest escalation point in Apple Care

Mia-Maja Madsen

Mia-Maja Madsen 1

Voxpro May 2017 September 2017

Based in Cork, Ireland

Multilingual Customer Experience Specialist

Answering inbound calls and emails, helping customers with questions and problems following the guidelines presented be the employer Based in Cork, Ireland

QUALIFICATIONS How to treat costumers

A good treament of a customer is when the customer and I leave the conversation happy and well informed.

Friendly and polite

I am friendly and polite and will talk to every costumer with respect. Quick learner

I can learn most things quickly as long as I am allowed to take notes. Multitasking but focused

I can have more things going on at once but still be focused on each task. Eye for details

I have an eye for details and know that these can make a difference EDUCATION 0. to 9. grade 2002 2012

Højere Handels Eksamen(HHX) August 2012 June 2015 Alléskolen

IBC Fredericia/Middelfart

LANGUAGES Danish

Native language: Fluently

English

Fluently writen and spoken

German

Understanding writen and spoken

Norwegian and Swedish

Understading but not speaking

INTERESTS I like to explore and learn new things. I used most of my school years on studying and family and friends.

I have decided to take some time off school before I start at university, where I am planning on studying Marketing and Management communication... I am using this time off to explore the world and gather more experience. Mia-Maja Madsen 2

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