Tresa Close

*** * *** ******

Coal Valley, IL ***40

309-***-****

ac3f1e@r.postjobfree.com

OBJECTIVE

Experienced and accomplished multi-unit sales market (district) manager with over fifteen years of experience looking to leverage extensive background in team development, recruiting, sales, sales manager, accountability and highest profit sales numbers increased year over year.

EXPERIENCE

Business to Business Manager

Sprint 2017-2017

Provides a total sales solution to our business customers, for their mobility needs. This includes selling the value of Sprint's devices, accessories, service plans; billing and cost analysis; personalizing their experience; and protecting their investment.

Excellent Customer Service and retention

Cold calling, door to door business

Working with retail doors to maximize business customer solutions

Identifies the right solutions for customer billing, technical and/or account challenges

Receives training to further mobility knowledge and build career opportunities

Complies with all operational policies and procedures, including the Sprint Code of Conduct.

All Operational Tasks in including ordering phones, running credit, delivery of devices and business solutions.

General Manager 2 ASM/ 1 Operation Specialist/ 14 associates

Sprint 2017-2017

Manages assistant manager, leads, keyholders and associates including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments

Always recruiting and building my bench

Explains the how and why to each sales flow process including new lines, tablets, TEP, customer service

Teaches all operational tasks including merchandising

Actively seeks out business to business sales to meet new activation quota

B2B appointments, cold calling, closing of CL lines in retail location. Building professional relationships utilizing QC Chamber of Commerce Events.

Outbounding and cold calling to draw new and existing customers to our retail location

Training, development, coaching, accountability (teaching accountability can be a very positive experience)

Sales Market Manager (DM up to 18 locations)

TCC Verizon 03/2013-02/2017

Provide daily/weekly/monthly training to all Sales Managers and Sales associates through effective individual/group training and provide on the spot feedback to ensure store employees are following the TCC process. Implement 6 Keys of Selling to all managers and associates for the development training and retraining of all employees.

Passionately implemented and taught Virtuous Circle of Success to all managers and associates. This is the vision of the company: Employee Matters, Customer Matters, and Community Matters.

Attended Culture of Good events with each team. Volunteering of time to better our communities.

Hold engaged monthly manager meetings-planned active meeting with all layers of management to educate and review accountability. Teaching how to work smarter by utilizing a call back system for repeat business and also asking for referrals.

Attending Chamber of Commerce meetings for referrals.

Provide weekly/monthly closeout reports to the Regional Manager. Speak to numbers during monthly meetings with all Sales Market Managers as well as action planning how to fix any opportunity that is missed.

Responsible for all daily reporting, store numbers, daily invoice checks, SMB leads and appointment tracking. Daily observation sheets on store managers and associates. Coach to all behaviors during weekly store visits.

Ensure store personnel are following all policy and procedures. Teaching accountability the correct way and procedures for Human Resource department. Accountability shows that we care enough to develop the proper way.

Know all operational duties. Do joint weekly visits with operation market manager to show united front. I have spent extra time with my OMM to learn all sides of our business. Build and maintain all relationships together as a team.

Recruit, train, and develop all personnel to be able to move into the next development level. Always had a person developed into take my place with my next promotion.

Engage in weekly one on one coaching sessions and quarterly rounding meetings with sales associates and sales managers, provide positive and constructive feedback and documentation. Always work on a stop light report and build a start, stop, continue action plan.

Each quarter spent time with each manager and associate on where his or her learning technique was. Each person learns differently, we must coach to the style that person learns best with.

Sold on needs basis. Fact find with each customer to give the best customer service experience. Customer rapport is the key to all sales success.

Coach and train associates on the “how to” sell, close, and develop themselves. Leading by example and gaining the buy in of my tenure was top priority with my fast advancement.

Utilizing and training with 4dx goals. Area adapted quickly to wildly important goals.

Leader in each sales focus for TCC Verizon and always was #1 in the Midwest

B2B cold calling and closing in retail locations

Started as being a sales associate (top sales associate within 30 days of being employed), went into store manager within 4 months (top store sales in district). Within 7 months I was promoted to having an area of 6 stores and being the Sales Market Manager. Moved into my next position within 3 months and helped the Regional Manager with up to 18 different locations. I was quickly promoted to each new level and I had to gain tenured employees respect very quickly.

Handled all customer escalations.

My main focus was to increase sales by making a difference with each employee positively on a daily basis.

Actively worked business to business leads and cold called local companies.

President/Sales Manager

2008-2016

Advanced Insurance Systems

Increased the amount of agents from 30 to over 225 by actively recruiting daily.

Had to gain respect quickly with tenure agents.

Asking for referrals to gain more sales.

Teaching and implementing accountability with insurance agents.

Sales in Medicare, health and life insurance. Coaching and developing insurance agents quickly to maximize their opportunities.

All operational duties of the business. Payroll, HR, accounts payable and receivable.

Carried multiple licenses and took all courses to maintain license and contracts.

Sold on needs basis. Fact find with each client to give the best customer service experience.

Sold personally to over 400 clients. Specialized in Medicare C and D product line.

Certified with Humana each year

Obtained continuing education credits and attended ethic class.

Lead by example in all instances of running a business.

Actively worked business to business.

Implemented training course for new recruits speeding profitability.

Vice President/National Recruiter

2001-2008

Carteret Mortgage Corp

Expanded sales team from 0 to 91 loan officers in my area. Developed, trained and coached large teams into success and increase year over year numbers.

Developed loan officers into branch managers with continuing education and growth.

Commercial and real estate loans.

All operational duties of business: HR, payroll, insurance, benefits, worked closely with fraud department.

Implemented training course for new loan officers to speed profitability.

Managed 3 different locations in Illinois and Iowa.

Recruited new loan officers nationwide.

Processed and sold home loan options by fact-finding customers needs.

Actively worked business to business

Branch Manager

1998-2001

Hope Financial Mortgage

All operational duties of the business.

Expanded sales team from 0 to 11 loan officers.

Recruit daily.

Taught selling 101 fundamentals.

Processed and sold home loan options.

Cold called to obtain more customers.

Actively worked business to business.

EDUCATION AND VOLUNTEER EXPERIENCE

Cambridge High School

Diploma

Black Hawk College

Business

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