Ebonie Hyche

*** * **** *****, *******, MS *****

Mobile: 601-***-****

ac3eyx@r.postjobfree.com

Career Overview

I have proven proficient experience with over 5 years of customer service, retail, sales, merchandising, restaurant and clerical industries. My goal is to obtain, master and grow as a team-player in a goal driven organization.

Accomplishments

Customer Service

Researched, calmed and rapidly resolved customer accounts with billing, equipment, and technical issues.

Retained customer accounts

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance, handled purchase transactions and assist with merchandise packing.

Assisted customers over the phone regarding store hours, products and services, promotions and orders.

Clerical

Utilize office equipment, pc applications, and conducted meeting with less than 10 employees.

EDUCATION

Jackson State University, Jackson, MS August 2015 - Present

Bachelor of Arts in Speech Language and Audiology; Emphasis: Speech Language Pathology

Minor: Psychology; GPA: 3.1

Hinds Community College, Raymond, MS May 2015

Associate of Arts in Psychology

Dean’s List

EXPERIENCE

Westin Hotel Jackson, MS July 2017- present

Mini Bar Attendant

• Replenish Mini Bar Daily

• Post and Bill Guest for Consumed Products

•Complete Consumption Reports

• Utilize Handheld POS

• Respond to Guest Special Requests

• Assist Main Floor Bar

TJ MAXX, Hattiesburg, MS June 2013- August 2015

Lead Sales Associate

Identified opportunities/ wins within organization

Exceeded credit goals monthly

Implemented innovative morale heightening practices

Maintained top visual compliance

Finish Line, Jackson, MS August 2011- July 2012

Sales Associate

Employee of the Month, February 2012; May 2012

Operating Point of Sales (POS) System

Proficient in cash handling

Managed inventory levels

Maintained visual compliance

REFERENCES

Available upon request

Contact this candidate