Ellonzo D. Hanks Sr.

*** ******* ***** ***** * Stone Mountain, Georgia 30088 t 678-***-****

E-mail t ac3exk@r.postjobfree.com

Objective

As a qualified Operations Manager with 23 years of combined experience, there is much that I can offer to the industry. I am a dedicated, detailed oriented Project Manager, and I am confident that my passion for systems management and telecommunications will enable me to make a significant difference within your company. I am seeking to obtain a leadership position, where I can maximize my combined years of project management, technical assistance, quality assurance, audio visual installation, business development and communications installation leadership expertise.

Qualification

Summary

Offering a background of experience and training for over 23 years in Audio/Visual installation, communications services, management of a suite of telecommunications products, including phone and internet services for commercial/corporate level clients in addition to residential clients. With many years of project management experience, and leadership of office based and remote installation technician for the local Atlanta marketplace.

Management of customer service and quality assurance, as service matter expert for the Atlanta and surrounding marketplace coordination of dispatch centers, managing work flow services, staff supervision, account loss prevention, and implementation of policies & procedures.

Excellent leadership, organizational, customer service and complex problem-solving skills, extreme dependability, trustworthiness, committed quality assurance professional, committed work ethic, excellent critical thinking skills, and productivity maximization.

Exceptional performance management reviews.

Proficient planning and project management, inclusive of customer satisfaction measurements to high standards in time-critical situations.

Offering expertise in: Computer application proficient Windows XP, Windows 7, Microsoft Office Suite 2010, Fleet Matics system, OSHA, VISTA WordPro, Installation, Service & Repair, Adtran/Cisco Routers, SIP Devices, Hatteras, Firewalls, NIDs, POE Switches, Colo, Data Facility Service, Host Voice, Hospitality Voice, Data Service, PBX service all systems, Allworx trained, Network/PC troubleshooting, Lead Service Installs/Moves/Upgrades.

Education

Nurnberg American High School, Nurnberg, West Germany

Diploma, (Graduated June1982) Fluent in English-Reads and Writes German

Military

United States Air Force, Mountain Home AFB, Idaho

Special Purpose Vehicle Mechanic – Honorable Discharge (1989)

Certification and Affiliations

MITEL 5000 Phone System

MITEL 3300

AVAYA IP Office Pbx

Professional Experience

Windstream Communications F/K/A Nuvox Communications F/K/A Newsouth Communications

Atlanta, Ga (2001-Present)

Local Operations Manager (2013-Present)

Leadership of a team of Central Office Technicians

Project Management/Inventory Management (Winbuy)/Management of vehicle fleet location system control/Adtran/Cisco Routers, SIP Devices, Hatteras, Firewalls, NIDs, POE Switches, Colo, Data Facility Service, Host Voice, Hospitality Voice

Coordinate functions involving installation/Madellia Customer Service Software management

Organizational leadership and Process Management/ Fixed asset management of revenue cycle network projects in access of 10 million dollars

Coordination installation for corporate, medical, conference centers, and retail centers

Quality Assurance/Establish and maintain benchmarks and corrective action plans

Implementation management and train technicians on adherence of safety practices

Windstream Communications F/K/A Nuvox Communications F/K/A Newsouth Communications

Atlanta, Ga (2001-Present) Continued

Local Operations Manager (2013-Present)

Maintains DOT files; monitors and controls fiscal expenditures; monitors buildings, grounds, and vehicles; budget inputs; technician time study data analysis

Daily install/trouble service of Hosted Voice; Adtran/Cisco routers, POE switches; Firewalls; NIDS servicing commercial voice/data needs from analog/DSL to 1GIG.

Oversight for installation for corporate, medical, conference centers and retail centers (Sugarloaf Mill Mall, Marriott, CarMax and North Georgia Goodwill Industires)

Managed technicians on daily basis addressing customer voice/data needs regarding new service, upgrades and moves

Project Management of new/upgrade/moves of data/voice services up to DS-3 level for small to large companies

Quality Assurance CLEC locations/equipment/Hospitality Voice, Data Service, PBX service all systems

Troubleshoot customer on-site and data facility circuits.

Operations Logistics for system install and routers maintenance, firewalls and channel banks

Windstream Communications F/K/A Nuvox Communications F/K/A Newsouth Communications

Atlanta, Ga (2001-Present)

Senior Business Systems Technician (2009-2013)

Interim local area manager

Hardware management and inventory quality control measure through the life-cycle of the network system

Assisting technicians on complex issues regarding customer service

Provide technical support to technicians

Maintain quality control of company assets, including equipment

Proficient in test set of equipment and maintain same

Accurate record-keeping on fleet maintenance

Scheduling of fleet vehicle maintenance and fleet assignment throughout a region of ten counties

Service matter expert for installation throughout the region

Conduct new product training

Communications with dispatch center on managing the work flow

Resolution of customer services related issues

Windstream Communications F/K/A Nuvox Communications F/K/A Newsouth Communications

Atlanta, Ga (2001-Present)

Business Systems Technician (2001- 2009)

Test and Turn-up various facilities

Provide customers with voice and data services

Maintaining and troubleshooting and repairing services

Programming various routers, switches and channelbanks

Work with vendors to insure completion of customer cut-overs

Employment References

Windstream Communications

Winston Smith, Jr, Local Operations Manager

404-***-****(Tel.)

Windstream Communications

John Cheek, Sr. VP Operations

903-***-****(Tel)

Windstream Communications

William Morrison

770-***-****(Tel.)

Windstream Communications

Melvin Frederick, Customer Service Engineer

404-***-**** (Tel.)

Additional Skills

Audio Visual installation for enterprise solutions /AV integration/ Video Communications Space design/ Digital Signage/ Video Conferencing implementation/maintenance/ Huddle spaces/ Intuitive control systems design/Surface Hub/Systems Collaboration

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