SYED MUHAMMAD SABAH ALAM

QA ANALYST/QA TEST ENGINEER/ QA TESTER/MOBILE TESTER

PROFESSIONAL SUMMARY

Total 6 years of experience in IT industry with an emphasis on Software Quality Assurance, GUI, System and Integration Testing, Functional/Regression Testing, Data Upload, Data Integrity/End to End testing of Web and Client/Server based applications

Experienced in all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC).

Experienced working in different SDLC Methodologies like Agile, and Waterfall.

Experienced performing Mobile testing which is a cloud based solution for testing, monitoring of mobile applications

Excellent Knowledge of Native, Web and Hybrid App testing.

Experience in ADA (American with Disabilities Act) testing on web based.

Experience in planning test scenarios and writing test cases and test results for application

Experienced in creating test traceability matrix, test plan, test cases, test procedures, and defect reporting.

Experienced in performing Black Box, Functional, Regression, Integration, Security, Back end and front end, User Acceptance testing on Windows environments.

Experienced in backend testing by querying Oracle and My SQL Databases. Also knowledge of DML functions, implementing stored procedures.

Experienced testing of E-Commerce web based application windows,and Mobile applications.

Executed negative and positive test cases to test application functionality against user requirements.

Experience working in large teams and in client facing roles

Good team player with excellent written, communication & interpersonal skills.

EDUCATION AND TECHNICAL SKILLS

Bachelors Of Science, Information Systems Management

Girne American University. Girne, North Cyprus (2001-2006).

Diploma of Associates Engineering, Auto/Diesel

Govt. College OF Technology. Karachi, Pakistan (1993-1996)

H.S.C. Pre Engineering

Ship-Owner College. Karachi, Pakistan (1992-1994)

Test Mgmt tools: Quality Center, ALM, TFS, JIRA, Confluence, MTM, Share Point, Test Director,

Knowledge: java,VB, QTP, SQL, HTML, XML,

PROFESSIONAL EXPERIENCE:

Employer: Collabra

Employer: HPE

Client: _ Peapod, Chicago, IL November 2015 – August 2017

Quality Assurance Analyst

Description:

This project is to develop e-Commerce web site Business Solutions. It has various tightly integrated modules. A web Application including a web site developed to cater to the customer as well as interface to the application components. This Project has a registration module that registers the users in Global Directory Service to facilitate one time register to log in all websites of different products and also to store in database related to the particular product.

Responsibilities:

Analyzed system requirements and developed a Test Plan for Testing.

Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application

Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application that heavily depended on various API calls made to various third-party systems such as, customer data, content server, reward programs, etc.

Performed testing the e-commerce solution of shopping cart software at front end

Performed Data validation testing from XML format to data base

Work in Agile, scrum, and sprint environment in order to change the requirements and features set.

Performed log testing by using consul, postman

Performed ADA testing, when website convert in to ADA compliant,

Performed testing by using JAWs Machine

Performed Build and deployment in bamboo

Used JIRA bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release

Performed mobile apps testing by using real devices and Browser stack

Good understanding of working on the applications developed for touch screen phones

Involved in writing SQL queries to check the data integrity

Conducted GUI/Usability Testing according to specifications and design document

Performed Web testing to check for broken links in a page.

Analyzed the Crash reports on various platforms and reported to the development team

Performed end-to-end testing, Integration Testing, and Regression Testing

Environment: Agile, E-commerce Web applications, Web Services, Postman, Mobil devices for iOS, Android and Windows, Browser stack, SQL,DB2, JIRA, Bamboo, Synergy, Confluence (As similar as Share point), Windows, IE, FF, Safari etc.

Employer: Better minds Consulting LLC

Employer: Softtek

Client: General Electric-Aviation, Cincinnati, OH Aug 2015 – Nov 2015

Quality Assurance Analyst

Description:

As a Quality Assurance Engineer in GE Aviation Corporation, I am responsible for testing of internal software applications (eNMS, QEM….) which includes creating conformance and Non-conformance documents for different levels of approvals. QA is responsible for testing with multiple roles such as QA, Supplier, Engineer and many other. QA is also responsible for testing of content management and application’s functionality by using testing software ALM with oracle database of SQL developer.

Responsibilities:

Analyzed system requirements and developed a Test Plan for System Testing.

Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application.

Executed test cases in a timely manner, and evaluated and researched critical problems and questions to determine root cause.

Entered bugs in Test director, verified bug fixes and performed end to end testing.

Also, developed new test cases for items new requirements and enhancements, established standards and measured benchmarks for critical functions.

Conducted and monitored systems interface testing and coordinated the involvement of the interfaced applications on assigned products.

Performed Functional, Regression testing of various modules of the applications..

Actively took part in weekly status meetings and also informed the upper management about various issues arising from testing and informed about testing status and issues.

Reported outstanding bugs, followed up bug fixes, conducted review of existing test scenarios and assessed the need for their enhancement.

Reviewed various Project Change Requests to assess its impact on QA Schedule and submitted its impact to the Project Management.

Worked on Defects Management.

Environment: Web application, Quality center/ALM(11.00), Windows, IE, FF etc.

Employer: ITEXCEL LLC.

Client: Anixter, Glenview IL Sept 2014 – April 2015

Quality Assurance Engineer

Description:

This project is to develop e-Commerce web site Business Solutions. It has various tightly integrated modules. A web Application including a web site developed to cater to the customer as well as interface to the application components. This Project has a registration module that registers the users in Global Directory Service to facilitate one time register to log in all websites of different products and also to store in database related to the particular product.

Responsible for testing the e-commerce solution of shopping cart software at front end.

Responsible for back end application testing called Hybris

Perform the tasks of testing in inventory management system at the back end as well.

Created test data sets for available promotions, validate Coupons/Vouchers and product details by conducting positive and negative test for Anixter online shop.

Performed testing in HMC ( Hybris Management Cock pet)

Performed testing in CMS ( Content Management system)

Performed testing PCM ( Product Content Management)

Performed testing by creating Serial Vouchers and Promotional Vouchers

Performed testing by creating bundle products.

Performed testing by creating Fixed Price Promotion, Percentage Promotion, Threshold Promotion.

Performed Data validation testing from XML format to data base,

Performed Main frame testing

Responsible for performing functional and integration testing of software application.

Involved in planning test scenarios and writing test cases and test results for application.

Performed end-to-end testing, Integration Testing, and UAT Testing.

Designed and developed test scenarios for major e commerce (Anixter) web applications for the client including secured online transactions.

Performed configuration/ compatibility and user interface testing manually.

Involved in testing Web based e-commerce Application and performed Security Testing to ensure the authorization and authentication with Credit card tokenization.

Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects.

Involved in writing complex SQL queries to check the data integrity

Conducted GUI/Usability Testing according to specifications and design document.

Environment: Agile, E-commerce Web application, Android, iOS, windows mobile devices, Emulators, Hybris, DB2, Quality center/ALM(11.50), JIRA,SQL, Windows, IE, FF, Safari etc.

Employer: USITplus Business Solutions Inc.

Client: Choice Hotel International-Phoenix, AZ

Jan 2014 – Sept 2014

Sr. QA Analyst/ Mobile Tester

Description:

Choice Hotels International, Inc. is a hospitality holding corporation based in Phoenix, Arizona in the United States. The project was the user experience while they are making reservations including suggestions, upgrades, payment collection and confirmation process. I acted as Quality Assurance Engineer and testing of their software against business requirements.

Responsibilities:

Work in Agile, scrum, and sprint environment in order to change the requirements and features set.

Used JIRA bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.

Prepared and Executed Test Cases for Functional and Integration testing.

Created Traceability matrix to keep track of changes in requirement to that of the testing efforts.

Maintained the Test Matrix and Traceability Matrix.

Expert in writing test scripts manually.

Involved in designing and writing Test Plan and Test Cases based on business requirements.

Working on I-pad and Android versions of the apps.

Performed web browser compatibility and configuration testing on various operating systems for smart phones

Worked with mobile application simultaneously: iOS- i-Pad), Android and WP7

Performed Web testing to check for broken links in a page.

Analyzed the Crash reports on various mobile platforms and reported to the development team

Worked closely with Platform Subject Matter Expert's in understanding the upcoming and existing API's on different mobile platforms

Systems migration plans, and executing and evaluating test cases and procedures

Participates in project requirements review and approval.

Develops and/or helps develop risk based test strategies and Plans. Presents quality strategy and plan to project and business sponsors.

Manages defect communication, remediation, and acceptance with business and development stakeholders.

Coordinated User Acceptance Testing (UAT) with the UAT group to ensure the correct business logic.

Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects

Extensive use of SQL queries to perform data integrity testing.

Environment: JIRA,JAVA, QTP, Quality Center, DB2,, Mobile Devices for IOS, Android OS and Windows mobile OS

Employer: USITplus Business Solutions Inc.

Client: Sovereign Bank- Boston, MA

June 2012 – June 2013

QA Analyst

Description:

Sovereign Bank is a leading global financial services firm and one of the largest banking institutions in United States. The objective of this project was client’s pre-approval of credit line and verification of their information from all three credit bureaus (Experian, TransUnion, Equifax) I played my role as QA Analyst for pre-approval process by creating multiple test plan documents and perform various type of testing.

Responsibilities:

Performed configuration/ compatibility and user interface testing manually.

Used agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization

Exported Manual test cases into TFS and maintained the same in the Test Plan module.

Performed functional testing of individual modules Easy Access application on iOS, Android, Blackberry OS, Windows OS operating systems.

Performed test case assignments in Test Lab modules of TFS.

Conducted GUI/Usability Testing and Black Box Testing according to specifications.

Managed change Requests and verifying in the TFS and assigning them to respective Dev team members

Involved in writing complex SQL queries to check the data integrity

Created test cases manually to perform different types of testing such as positive/negative, functional/regression, interface, black box, screen navigational testing, smoke/sanity testing, exploratory testing or Backend testing

Tested the application on iPhone, iPad and then the first generation Android when the operating system was unveiled and the application was enhanced to be compatible with the Android devices

Tested the UI of the end product on mobile, PC, Android and Apple platforms to ensure that language translation and Currency conversions were displaying as required

Efficient and effective execution using Perfecto mobile for simulation as well as the real time devices (iPhone/iPad/Android), within the stipulated timelines. Ensure that execution is in sync with the build timings such that quality deliverables are handed over.

Performed negative and positive testing manually.

Used various SQL features such as Group By, Joins to retrieve the expected results from different tables and compare the same against front end results.

Participated in conducting System testing and End to End testing manually.

Extensive UAT Testing Manually.

Investigated software bugs and interacted with Dev team to resolve bug issues using TFS

Documented bugs found out during the process of testing.

Worked with business users, business analysts and SMEs to understand different critical business processes.

Created and Maintained Test Matrix and Requirement Traceability Matrix.

Environment: Windows, SQL, .Net, VBScript, Jira, iOS, Android, HTC, Samsung, Dell Streak, iPhone, iPad, Device Anywhere, Perfecto Mobile, TFS, MS Office

Fifth Third Bank- Columbus, Ohio April 2011 - April-2012

Quality Analyst/Tester

Description:

The project involved testing an application that provides comprehensive personal banking and investment functionality. I worked as QA Analyst to test this application as per the user requirements, involved four modules: Compare investment products, Loan options, Credit card approval and Credit line limit verification etc.

Responsibilities:

Analyzed system requirements and developed a Test Plan for System Testing.

Reviewed business requirements and developed detailed Test Cases to ensure testing of the entire application.

Executed test cases in a timely manner, and evaluated and researched critical problems and questions to determine root cause.

Entered bugs in Test director, verified bug fixes and performed end to end testing.

Also, developed new test cases for items new requirements and enhancements, established standards and measured benchmarks for critical functions.

Submitted estimates to management based on evaluation of new requirements and develop and debug automated test scripts.

Conducted and monitored systems interface testing and coordinated the involvement of the interfaced applications on assigned products.

Tracked the status of change request.

Performed Functional, Regression and Integration testing of various modules of the applications..

Written SQL queries to perform Backend and Database Integrity Testing

Actively took part in weekly status meetings and also informed the upper management about various issues arising from testing and informed about testing status and issues.

Reported outstanding bugs, followed up bug fixes, conducted review of existing test scenarios and assessed the need for their enhancement.

Reviewed various Project Change Requests to assess its impact on QA Schedule and submitted its impact to the Project Management.

Worked on Defects Management.

Interfaced with development team to point out bugs and retest fixed bugs..

Proficient in using Microsoft excel, word, MS Project, MS PowerPoint.

Environment: Quality Center, Quick Test Professional (QTP), MS Office, XML, SQL server,

NAVTEQ / NOKIA - Chicago, IL March 2010-Dec- 2010

Quality Assurance Analyst

Description:

NavteQ was an American Chicago based provider of geographic information system data and a major provider of based electronic navigable maps. The company was acquired by Nokia in 2007 and fully merged into Nokia 2011. I was working as Quality Assurance tester and verify their multiple navigation systems against car manufacturers and carriers by performing testing against their test plan documents.

Responsibilities:

Performed Manual Testing on different modules of e-commerce web based application.

Created test cases based on requirements/ Use case documents and made sure that application meets client’s expectations.

Performed User acceptance Testing, Stub, Smoke, and Regression Testing.

Maintained test cases and defects in Quality Center (ALM).

Coordinated with developers for resolution of the problems reported

Performed cross-browser testing on different Operating systems i.e.( XP, Vista, Windows, MAC) IE8, IE9, Safari, Chrome, Firefox.

Performed backend test using My SQL database by writing SQL queries.

Worked with offshore teams in multiple locations.

Working directly with the developers and the project manager.

Working in an Agile methodology,

Attended daily status/ defects review meetings and sprint planning meetings.

Environment: Agile, Quality Center, JIRA, SQL, Java, MS Word, Excel, MS Project, Windows XP, MAC

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