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Customer Service Professional Experience

McLean, Virginia, United States
November 20, 2017

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Mayra Rivas

**** ******** ******* **. **, Annandale VA, 22003

PHONE: 571-***-**** EMAIL:

OBJECTIVE: Highly motivated criminal justice graduate looking for an entry level position as an analyst.

EDUCATION: Virginia Commonwealth University

B.S., Criminal Justice

Concentration: Forensic Crime Scene Investigation

Graduation date: May 2017

SKILLS: ● Technology skills: Microsoft Word, Excel, Power Point, Outlook, Adobe Reader, and Explorer/ Mozilla Firefox

●50 WPM

●Excellent verbal and written communication skills, time management, and highly motivated

●Able to observe, record, and analysis

●Able to work in team setting as well as individually

●Bilingual (fluent in Spanish and English)


10/2017-Present Retail associate/ Cashier

Part-time DICK’S sporting goods, 5716 Columbia Pike, Bailey's Crossroads, VA 22041

●Manage company money

●Issue receipts, refunds, and credits

●Worked with supervisor on how to provide the best customer service

●Interact with customers

●Maintain work area clean

01/2016-05/2017 Registered Behavior Technician

Part-time Family Insight P.C, 7113 Three Chopt Rd, suite 301 Richmond VA 23226

●Maintained client's program book updated with current data

●Worked with supervisor to create and implement individualized goals for clients

●Observe, record, and analysis clients’ progress during session

●Worked with other professionals such as other therapist to help translate behavior in different environments

●Attained trainings that company required, such as CANS, handle with care.

04/2013-05/2015 Inclusion Support Specialist

Part-time Jewish Community Center, 8900 Little River Turnpike, Fairfax, VA 22031

●Provided instructional skills to participants.

●Encouraged participants to make their own choices.

●Provided feedback to program staff on behaviors, challenges, and accomplishments.

●Promoted and facilitated the independence of participants.

●Completed reports and task sheets as directed by the head of the department.

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