Divya Teja Yarlagadda

Vienna, VA

Ph: 785-***-****

Email: ac3eqa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 2+ years of professional experience with various technologies in various roles with excellent understanding of Product Management, Business Analysis, Telecom Services, Product Management, CRM.

Strong background in Software Development Life Cycle such as Agile Methodology and Waterfall methodology

Strong understanding of service fulfillment, telecom OSS/BSS, assurance business process for a telecom operator delivered using industrial standard process (eTOM)

Extensive experience in user requirements gathering, writing product briefs and specifications, Brain storming sessions and Analysis

Extensive ability to work in parallel on multiple projects

Ability to direct a comprehensive solution strategy from conception and definition through end of solution lifecycle.

Expertise in being an intermediate to business users and technical teams by planning, facilitating, and directing the analysis of business problems to be solved with integrated systems.

Experience in preparing power point presentations (PPT) for the better transfer of information to the clients

Expertise in creating project artifacts (PRD, SRD, BRD, RTM)

Strong blend of business and technical acumen

Experience in participating/Organizing JAD/RAD/Agile/Waterfall scrum sessions

Experience working with large and complex data sets to aid business decision making

Experience in working with SQL Queries/JIRA/SVN

Experience in designing simple and functional user interfaces

Strongly possess Project Management skills, keeping in mind the objectives of the project and constraints affecting time, scope and budget.

Strong organizational skills with ability to balance competing priorities

Capability to help remove impediment for facilitating continues improvement

Strong technical background with proven ability to work with engineers

Good presentation and customer facing ability

Strong interpersonal skills and ability to work well in a team environment

Self-motivated with strong leadership and presence

TECHNICAL COMPETENCIES

Packages: MS Office Suite, MS Visio

Operating Systems: UNIX, Linux, and Windows

Languages: SQL, Java, HTML

Tools: JIRA, SVN

PROFESSIONAL EXPERIENCE

Client: Avaya & Comcast, USA Nov’15 – Apr’17

Role: Business Analyst

Project: Century Product Catalog

CPC is the web-based application. Product Catalog acts as the central repository of all products. Product creation and configuration is done in this catalog. Pricing, discounts and promotions can be added to the product. Shipping data is also available by fetching information from database.

Responsibilities:

Responsible for product creation and configuration

Gained experience in creating Ethernet and VOIP products by understanding the business

Managed product catalog setup, tiered and volume pricing, discounts, promotions based on geography, distribution channel.

Assist with requirements and ensure that business needs are met.

Communicate with project team and track progress and quality of work performed.

Worked on JIRA tool to update the team status.

Ensure the agreed Service Level Agreement is met.

Provided support to the Project Manager in planning, managing, and monitoring major projects from concepts through implementation.

Organize and synthesize the information provided by the technical team to create training manuals

Analyzed and proposed project sequencing to allow carry forward projects to wind down and new projects to ramp up.

Created and standardized documents for existing process.

Coordinated in preparation of internal and external reports through gathering, analyzing and summarizing data and information from the departments.

Ensure compliance with the IBM standard of quality and framework

Responsible for analyzing, developing and documenting all end user requirements

Created artifacts like Business Requirement Documents (BRD), Product Requirement Document (PRD), Use Cases, Functional Requirement Documents (FRD), and Requirement Traceability Metrics.

Maintained all the artifacts using SVN tool.

Analyze the Change Request (CR) and provide the impact analysis of the same in accordance with the internal standards and procedures and also become member of Change Control Board.

Assess Variances from Project Plan and implemented changes as necessary to ensure that project remains with in the specified scope and is with in Schedule, Cost and quality objectives.

Monitored the process on the basis of daily, weekly and monthly

Assure requirements are delivered based on sprint plan

Provided weekly / bi-weekly status reports to Senior Management

Effectively facilitated Joint Application Development sessions (JAD) to gather requirement and to resolve the conflicts.

Successfully collaborated with the development, UI and testing team to make sure that the deliverables meet with the requirement provided.

Expertise in using UML tools like MS Visio.

Develop strategies with Quality Assurance Group to implement test cases and ensured User Acceptance Testing.

Environment: Java (Spring Framework), EH Cache, Oracle 11G, JIRA, SVN XML, MS Visio, MS Project, MS Office, Agile, Waterfall, SCRUM.

Client: Comcast, USA Dec ’14 – Oct’15

Role: Business Analyst

Project: Customer Management and Customer Service Orchestration (CM/CSO)

CM/CSO are online Internet applications. Using Customer Management, you can place an order of any telecom services (EPL, EVPL, EDI etc.) and the order tracking is done using Customer Service Orchestration. It is one of the easiest forms of order management and order fulfillment, where the customer information and their order are tracked using different forms of status (Pending, In-Progress, Activate etc.). Service order is being managed and tracked using CSO.

Responsibilities:

Involved directly with the Product Management in providing product enhancements.

Act as a BA for the Enterprise Customer Service Management process.

Manage Ethernet services, features, resources and lifecycle management by working with project manager.

Designed task workflows for each business process (new, change and disconnect)

Proficient in order management and service orchestration of all telecom services

Assisted the project manager in documenting status management system (pending, activate, disconnect, jeopardy) for each provisioning task

Maintained product catalog setup and configured all the services

Assist project initiation efforts to turn business data and analytics needs into feasible solutions.

Research client issues with the product and drive to resolution, including defining improvements

Anticipate risks, make tradeoffs, and balance the business needs versus technical constraints

Write detailed systems requirements (user stories), PRD, SRD, product briefs and specifications both functional/non-functional and process flows

Stored the created user stories in JIRA

Contribute to the solution roadmap by translating the identified business needs into a vision, definition, feature scope

Evaluate new technologies/market research/competitive analysis and make recommendations to pursue in future products/solution

Define/Create Use Cases, design Data Flow Diagrams, Sequence Diagrams for providing directions to the development team

Interact with Program Manager, Clients and multiple cross-functional teams to support and ship high quality product

Analyze and provide recommendations on product/solution strategy for a single product, sub product.

Assist prioritize items to deliver relevant functionality to user aiding speed to market

Design the use of Enterprise Customer Service Management Process within the Business Intelligence platform to generate reports on Account Activity/Opportunities/Performance metrics

Gain consensus on technical and operational decisions to ensure that appropriate business practices are employed to deliver high quality results

Work with Agile based teams for faster and efficient delivery of complex cross-functional solution.

Worked with the Data Management Tools like SQL to aid data driven decision making

Prepared and led meetings to demo the monthly release solution

Write SQL queries to analyze large scale, complex data sets to convey business information.

Define product positioning and key product messages

Define methods for quantifying success and execute test plans to ensure that the solution is aligned with requirement.

Environment: Java (Spring MVC, Web flow), REST web service, oracle 11G, SQL Server 2008, JIRA, XML, MS Visio, MS Project, MS Office, Agile, Waterfall, SCRUM.

Educational Background

Bachelors of Engineering in Computer Science from Anna University India

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