To work an organization of repute, which provides challenging opportunities and an encouraging environment, where knowledge gained and the acquired skill sets can be used for organizational and self-development.

Duration

Organization

Designation

Sep 2016 to till Now

Kochartech Pvt Ltd

Product Trainer

June'2015 - Sep'2016

Kochartech Pvt Ltd

Trainer

Dec'2014 - June'2015

Kochartech Pvt Ltd

SME

June'2014

Kochartech Pvt Ltd

Customer Service executive

Working as Product Trainer in Kochartech Pvt ltd. – Currently working with Indiamart, previously worked with Process like Idea, and ICICI Bank

Key Roles and Responsibilities

Design, Execute, Deliver, Implement, Monitor and Evaluate Training Programme such as NHIT and Refreshers.

Drafting Training Plans and Calendars

Conducting Training & Audits to ensure compliance

Attrition Control and Throughput Improvement.

Developing and Reviewing Course materials on all modules of Training

Plan and implement classroom training successfully

Identifying training and development needs, Designing and developing training and development programs based on both the organization’s and the individual’s needs

Driving various projects on Process Improvement.

Publishing Training Dashboards to Internal & External customers.

Planning and coordinating for smooth execution of NHIT batches.

Training - Key Job Responsibility

Conducting training for new hires.

Giving feedback based on their performance in assessments.

Conducting & arranging floor briefings on new updates.

Preparing Training Modules as per need.

Participating in Call Calibration with Quality & Operations.

Conducting refreshers on floor based on TNA.

Controlling attrition during Training.

Taking care of RAFTAR and Inspire .

Taking trainer’s round of interview.

Process spoc for Floor Activities.

Handling client escalation.

Handling various process improvement projects.

Call Audits post NHIT & Refresher Training.

Conducting & arranging dipsticks on new updates/client requirement/process gaps.

BCA From Punjabi university

Pursuing MCA From PTU

Father’s Name : Mr. Sarbjeet Singh

Date of Birth : 05th Aug 1990

Nationality : Indian

Phone Number 904*******

Gurdeep Singh

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