Nav Lalchandani (US CITIZEN)

Sunrise FL *****

Tel: 954-***-**** Email: ac3eod@r.postjobfree.com

TECHINICAL SKILLS

Windows XP/7/8/10, Mac OSX Active Directory

LAN/WAN. Routers, Cat5, Python

MS Office 2007-2013, Office365 CA Server

Nessus, Wireshark, Metasploit, Splunk

PROFESSIONAL EXPERIENCE

Sabertooth Technology Group Coral Springs, Florida

IT Cyber Security Analyst 6/2015 – Present

Oversighted of vulnerability management including review of vulnerability scans and penetration tests, communication of findings and determined remediation.

Interpreted raw network traffic (e.g. packet capture) and determine whether activity is legitimate.

Utilized all computer security systems and their corresponding or associated software, including host and client based firewalls, intrusion detection systems and anti-virus software to monitor activity.

Remained informed on trends and issues in the security industry, including current and emerging technologies

Travel to clients supporting locations and Customer Sites as necessary.

Proactively ensure a safe work environment and adhere to EH&S policies and procedures.

Determined and applied policies that were needed to be compliant with SOC using Tivoli (TPM) software.

Knowledge of PCI DSS/ISO 27001 certificates, and Python scripts.

Optimized the search performance of Splunk queries and reduced the time for loading dashboards.

Sabertooth Technology Group Coral Springs, Florida

IT Technician 11/2014 – 5/2015

Received, investigated, responded to and resolved Level 1& 2 technical and software questions and problems/issues with Windows 7 in a Citrix environment and Office365 reported by end users in a timely manner within the predetermined company response time.

Logged all issues reported and resolved, in a central database, in order to identify trends.

Travelled to company sites within Florida to setup new hires with a machine, give access to printers, applications. Setup business centre Pc’s with deep freeze software, monitors and wireless printing.

Office moves, managers wanting access to terminated user email accounts, relocated server rack with firewall and modems. Configured Dell servers to connect to a POE switch, disabled DHCP on routers and added static IP’s and DNS to work on the firewall.

Trained end users on their information technology resources and access rights in order to facilitate the appropriate utilisation of information technology systems and applications.

Assisted in O365 administration such as added and deleted user mailboxes, manage subscriptions, added users to other users mailboxes and efax services, assigned delegated access to control managers appointments and meetings in their personal calendar.

Sabadell United Bank Miami Lakes, Florida

Desktop Support Technician (Contract) 4/2014 – 10/2014

Imaged Lenovo & Dell Desktops/Laptops through SCCM with Windows 7, joined it to the domain, ensured the group policies were applied. Copied users data and emails from old machine to new machine through a batch file.

Travelled to all their branches in Florida and replaced Teller, CSR, Magtek, CaptureNet machines with Windows 7 desktops for all branches in Florida. Trained the end users how to use Windows 7 and Office 2013.

Patched cables and tested connectivity with failed and new ports with a Fluke. Setup new hires with computer and IP Avaya phones. Took full inventory for all computers and peripherals.

Involved in the conversion of JGB Bank to Sabadell Bank United. Swapped old desktops machines with new ones. Replaced all banking hardware, ensured the Avaya IP Phones displayed users correct profile and ATM machines were up and running.

Troubleshoot printers remote and onsite users Offce365 and Lotus Notes setup and add ones.

Setup users on the BES Server and configured their iPhones/android to access corporate emails.

Royal Caribbean Miramar & Miami, Florida

Deployment/Desktop Support Specialist (Contract) 5/2011 – 3/2014

Imaged new/upgraded Dell and Lenovo laptops/desktops for Windows 7 Deployment through SCCM and also manually through the Server. Transferred end users data, network shared drives, printers to their new machines.

Used remote control software (go-to-assist) to troubleshoot end-user problems in a timely manner. entered tickets in Remedy.

Used remote control software (go-to-assist) to troubleshoot end-user problems in a timely manner. Entered tickets in Remedy.

Setup Lotus Notes email for users in a local and citrix environment transferred their archives, workspace and bookmarks to their new/upgraded computers. Created databases, quota limits, sametime messaging, dealt with user id expired certificates.

Setup and configured Avaya IP phones for call centre and reservations users.

Trained 8-9 users on the procedure to deploy Windows 7 using SCCM. Supervised a support team of users on the Windows 7 deployment project. Assisted with issues related to failed drivers, applications, memory upgrades and server errors. Escalated unknown issues.

MTN Satellite Communications Miramar, Florida

Desktop Support/Help Desk (Contractor) 11/2009 – 5/2011

Upgraded Laptops, Desktops and Netbooks from new machines, to old Windows XP to Windows 7.

Troubleshoot client workstations, hardware issues such as printer failures, changed toners, upgraded old desktop with additional RAM. Setup docking stations for all users, ensured network connectivity was established checking the patch panels.

Added new users to AD and reset passwords. Created and closed tickets using their in-house software and SharePoint to document weekly reports.

Installed Polycom and Cisco IP Phones. Ordered blackberries, hardware, laptops and desktops for new hire.

Prioritized problems and multi-tasks solutions. Trained users on how to use Windows 7.

ACCOMPLISHMENTS:

Personally, recognized threats, vulnerabilities and risks compromised through reviews and analyses of relevant event detail and summary information.

EDUCATION

Certified Ethical Hacking (CEH) EC-Council, October 2017

Bachelor Degree in Business Administration – Hong Kong University - June 1996

SiS International School, (Completed the Track CNE Course Novell 4.11) October. 1999

SiS International School, (Certified Network Administrator Novell 4.11) – Dec. 1999

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