Engineer Manager

S.ZAFAR ABBAS Microsoft Certified Professional

House No 55 Gulfishan Colony Multan Road Lahore

Land Line 042-*******

Cell No 033*-*******

E-Mail *********@*******.***

Objective

I am hardworking and energetic person. I always face problems with courage. I do my work honestly and enjoy team work. I shall try my best to implement and enhance my abilities to give my senior a maximum output.

Experience

Dec 2013- to Still Head Office Adamjee Insurance Company Ltd Senior Office in ISD support.

Handling HO related all IT issues and coordinate with IT team

Working for Executives and for MD as per timely instructions for IT.

Handling (DHCP) failover server deployments of server.

Inventory and IT assets.

Managing data center equipment’s Internet servers (TMG and ISA).

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Replacing parts as required; configuring emails accounts emailing issues, looking after Remote area users.

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Prioritizing and managing many open cases at one time;

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.

Organize ideas and communicate oral messages appropriate to listeners and situations;

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Follow up and make scheduled call backs to customers where necessary;

Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.

Dec 2012 to Dec 2013 Hotel Pearl Continental Catering Lahore I.T Manager & Secretary to C.E.O

Reporting to Chairman and C.E.O weekly and on daily basis

Arrange meetings for C.E.O

Emailing Corresponding to C.E.O replies to clients.

Arranging staff as per C.E.O requirements

Internetworking using email accounts fully engaged with C.E.O

Mobile technology using and arranging for C.E.O

Administrative tasks given by C.E.O drafting, confidential emailing, data corresponding on daily basis.

Handling and performing managerial tasks and duties for the departments

Deployments and change the existing I.T atmosphere Nov 2010 to Dec 2012 New Horizon Computers Lahore

Senior Support Engineer.

Working as a “Resident Engineer ” in I.T center Habib Bank Limited

Working as a Senior Support Engineer for HP systems

Promoted to e-Support Team (PSG) at Lahore office.

Having full access on Hp online classes and daily lessoned with Hp highly professionals.

Servicing Hp desktops (Dx7500, 7400, 7300) Workstations, Notebooks. Hp HO8 exam .T 16, T17 passed.

I have deep knowledge about Hp Desktops.

Working on ML servers (ML110 G6 & ML 350 G5) mostly.

Installing Rack server Configuration of ILO Remote management ( for remotely manage server even if Power is OFF)

Hardware and software Management settings fault diagnosis and working knowledge of Hp high end 2nd Gen and Gen8 Proliant DL 180 to DL 380 all series.

Rack building mounting with HP IP KVM switches consoles.

I have ability to work for all type official office documentation, working staff 2007-2008 Ajmair Foods (Pvt) Ltd LAHORE

Assit Manager I.T dept.

Handling over all Network progress and update of operating systems and Anti-viruses.

Handling Microsoft Exchange Server 2003(Local Area Network).

Managing Microsoft Outlook 2003 & Outlook Express.

Networking. (LAN).

Win Server 2000 & 2003 Machine handling.

Installing Backup server of existing server.

Daily Anti Virus Definition updates and removes threats from network.

Daily complete office server and systems backup.

All types of operating systems installation.

Education

Awarded

Trainings

continued)

B.A.

F.A

Matriculation.(Science Subject.)

Intel Corporation USA at PC Hotel Lahore in 2009 at the Quiz passing when Core i7processor Launch.(Turbo Boast Tech in 2nd Generation Processor) Microsoft server 2008 at Pc Hotel Lahore

Certifications &

Diplomas

Intel Core i7 trainings at PC Hotel Lahore

Customer Relationship Management (Online).

Intel Storage severs training (ES4200E) at PC Lahore Intel Server boards, entry level Workstation, and Server boards. Trainer to HEC recognized universities under Microsoft rollout program in GC university, University of Education, LCWU, for WIN 7 Pro. NHC platform.

Microsoft Certified Professional (MCP) MCP I.D : 9534394 DCHE (Diploma Computer Hardware Engineering) from Information technology gateway College DCA (Diploma computer applications)from Degiitch college Lahore

A+ Certification (Online Exams) from Barnet college U.K student #00934567 Accredited Platform specialist Hp Certified Professional. 2 Certificates. HP ML/DL/SL servers Certified.

Configuring and installing Microsoft Windows 8. Exam code 70-687 Configuring and installing Microsoft Windows Server 2012. Exam code 70-410 Designing and Implementing a Server Infrastructure Microsoft Windows Server 2012. Exam code 70-413

Implementing an Advanced server infrastructure Server 2012 exam code 70-414 Hewlett Packard Singapore learning Center (online class) Customer Relationship Management (CRM)

IT For Business.

Prometric Exams

ID HP2-26480157

HP2-HO8 Professional Exam Certified. 75% score

ID HP2-26804126

HP2-T17 Exam Passed. 96% score)

ID HP2-26804277

HP2-T16 Exam Passed. 83.33% score

Apple MAC certification exams (passed) student # 669-0987 Interests Gardening, chatting, computer games, different countries coin collecting. REFERENCE Will be provided on demand.

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