Microsoft Office Active Directory

David Diaz Adames

**** ******* ******, ************, ** 19124

Cell Phone 215-***-**** *******************@*****.***

Objective

To obtain a position in the field of Information Technology where I can utilize and expand my creativity and ideas in the workplace effectively.

Education

La Salle University, Philadelphia

Information Technology Major, Digital Arts Minor Graduated 2016

The University of the Arts, Philadelphia 2010 – 2012

Experience

WuXi AppTec 2016-Present

Technical Support Specialist I

Responsibilities involve helping customers internationally and locally with exceptional communication with issues such as network and software troubleshooting remotely and in person. Analyze and solve problems that arise in our support ticketing software. My role also includes installing software in equipment, fixing laptops and desktops. I use Active Directory and Windows Server Support intensively while maintaining attention to detail. I have advance skills in installing Windows OS, and printers, and business applications. I support audio and visuals in conference rooms located across buildings. And I have general knowledge in installing Cisco routers across buildings.

Computer Technician August 2012 – May 2016

La Salle University ResNet

Support user and customer service on supported computer platforms using Active Directory, and monitor student labs aiding students with printing problems, word document issues, and troubleshooting.

(Technical issues such as emails, wireless, troubleshoot problems and advise on appropriate action)

Graphic/Web Designer January 2015- May 2016

LaSalle University Administrative Services

Develop and create original websites using WordPress; also create graphic tees and posters for clubs.

Graphic/Web Designer Internship August 2015- May 2016

LaSalle University Administrative Services

Develop and create original websites using WordPress; also create graphic tees and posters for clubs.

Package Handler October 2013 – January 2014 UPS (United Parcel Service)

Handled and transferred packages to the right location with care.

Skills and Abilities

Languages

Networking

Virtualization

Computer Support

Designing

Java,

JavaScript

SQL

MySQL

HTML

Visual Basic

Active Directory Microsoft Office Suite

Windows Servers

Virtual Machines

Linux OS

Ubuntu OS

Mac

Wireshark

Hardware

Software installation Troubleshooting

Cloud Computing

Cisco VPN

Adobe Illustrator

Adobe Photoshop

Adobe InDesign

Adobe Bridge

Adobe Dreamweaver

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