Susan Lucia

**** ****** ****** ***********, ******* 32707

407-***-****

ac3eh3@r.postjobfree.com

Professional Profile

A disciplined and self-motivated professional receptionist that excels at prioritizing and completing multiple tasks while providing excellent customer service. Flexible, hardworking individual with a strong drive to succeed and a high level of personal integrity. Dance Centers of Orlando July 2013 – May 2014

Fern Park, FL

Administrative Director- Overseeing reception area, touring potential students, answering multi- line phones, and data entry. Managing student accounts: including monthly billing invoices, posting payments, correspondence, mail/emails, and banking. Highest retention of students due to customer service skills, initiated social media campaigns, and planning special events. Facilitated studio rentals, dance store sales, costumes, and competition team management. Girl Scouts of Citrus Council Sept. 2000 – Jan. 2004 Orlando, FL

School Coordinator- Audit troop meetings and records to comply with council standards. Liaison between service unit, leaders, and Red Bug Elementary Principal. Acquiring meeting space, recruiting and mentoring of leaders and girls. Trained and qualified as a service unit trainer to equip new leaders to succeed and grow. Planning and coordinating service unit events/meetings, fundraising, and troop financials.

Whitehall Jewelers July 1990 – Oct. 1994

Buffalo, NY

Store Manager- Bonded and insured employee accountable for $400K of store merchandise. Interviewing, hiring, training and developing store staff in sales, customer service techniques and office/POS procedures. Achieved sales goals and quotas of over one million dollars per year. Approving store credit accounts, maintain accounts and handling collections. Full P&L responsibility, daily banking, marketing, and special events. Education

Frontier Central High School

State University of New York at Buffalo