JAMES M. STEPHENS

***A Lee Road South, Bedford, OH 44146

Cell: 216-***-**** - ac3egx@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile social service worker skilled in assessments, intakes, referrals, crisis management and case management. Extensive knowledge of community resources in the North East Ohio area. SKILLS

Skilled community-based case manager

Culturally-sensitive

Reliable

Calm under pressure

Strengths-based solution-focused therapy

Analytical thinker

Medicare and Medicaid applications

DSM-IV knowledge

WORK HISTORY

05/2017 to Current Eligibility Specialist

Cuyahoga County Jobs and Family Servces – Cleveland, Ohio Determine eligibility for multiple programs, by following Federal policy and program guidelines. Collecting data and computing budgets. Verify documentations for eligibility; preparing routine correspondences, refer case for fraud investigations, attend state hearings, explain services to customers, complete reports and interviews.

Responded to all inquiries from the general public in a prompt and professional manner. 02/2016 to 04/2017 Sales I Represenative

Stanley Staffing / MTD – Valley City, OH

Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Sufficient with utilizing dual monitors screens in efforts to multi-task research and gather information.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center, as well in an independent home environments 10/2012 to 11/2015 Wraparound Specialist

Parma City Schools – Parma, OH

Managed wide variety of customer and community service and administrative tasks to resolve issues quickly and efficiently.

Explained and described details accurately in efforts to ensure effective and efficient service.

Politely assisted the general public in person and via telephone. Managed highly emotional community events with tact and professionalism. Acted professionally and patiently when addressing negative behavior and attitudes. 01/2012 to 09/2012 School Based Therapist

Beech Brook – Cleveland, OH

Counseled individuals and families regarding community services and effective strategic planning.

Collected written accurate documents and data that displayed objectives are being met. Met with new individuals each day for regular interviews, evaluations ans assessments. 06/2007 to 01/2012 Qualified Mental Health Specialist Coleman Behavioral Health – Akron, OH

Developed treatments and casework programs for an average of 50 clients each month. Referred individuals to services programs and agencies to help aid day-to-day needs. Maintained regular contact with clients, including visiting place of residence. EDUCATION

2005 Bachelor of Arts: Social Work

The University of Akron - Akron

2007 Master of Arts: Social Work

The University of Akron - Akron, OH

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