NEETHU PODUVAL
E-Mail: ac3efa@r.postjobfree.com
Mobile: +919*********
CAREER OBJECTIVES
To hold a responsible position in a reputed organization, this gives an opportunity for self-development and growth as well as to become a valuable asset for the organization.
Academic Details
Degree
Institute, University/Board
BE(Electronics & Telecommunication) :
Passed from ZEAL Education Society’s Dnyanganga College of Engineering & Research - Pune University, with Distinction
Foreign Language
German Language
Passed A1,A2, B1,& pursuing B2.1 Levels of German Examination from GOETHE INSTITUTE, MaxMueller Bhavan, Pune
Skill Set
Worked on Software test writing and test execution.
Worked as Software Test Engineer for Emirates NBD,Dubai
Worked as German Support Co-ordinator for Teka KuchenTechnik Service Center LLC,Dubai
Worked as Software Test Engineer for Allianz Insurance, Germany Project at SQS Infosystems,Pune
Worked for Tata Communications Pvt Ltd,Pune
Exposure of managing German language in German community environment.
Exposure in speed, efficient translation of bulk files.
Fluency and Efficiency in communication skills (English, German, Hindi, Malayalam and Marathi).
Elevated grammatical and written communication skills (English, German, Hindi, Malayalam and Marathi).
Ability to relate to coworkers
Have a good team player skill
Positive work ethnic
Have good mailing Etiquettes
Proficiency in Windows Operating Systems : WINDOWS 8,WINDOWS 7,WINDOWS XP
Documentation Package Skills : MS Word, MS Excel, MS Power Point, MS Outlook
Programming Languages : C, C++, CORE Java
Experience : Documentation in German and English, Customer
Support, Software Testing
Domain : Customer Support, Insurance and Banking
Certifications and Trainings
A1, A2, B1,B2.1 levels of German language from Goethe Institute (Max Mueller Bhavan),Pune
C & C++ programming language
Core Java
Allianz Certified Tester(ACT Certified)
Insurance and Banking training
German language training.
Documentation Training
Customer and Technical support training.
Work Experience
Worked as Software Test Engineer at Emirates NBD,Dubai from Nov 2015-July2016
Worked as German Support Co-ordinator at Teka KuchenTechnik Service Center LLC,Dubai from March 2015-0ct 2015
Worked as a Test Engineer at SQS India Infosystems Pvt Ltd,Pune from Feb 2014-Oct 2014
Worked as a NOC Engineer in Xecute HR for Client Tata Communications Limited,Pune from Aug 2013-Feb 2014
Projects Undertaken: - Emirates NBD(Dubai)
Project: Emirates NBD (Dubai,UAE)
Domain-Software Testing
Description: Emirates NBD is a leading bank in Dubai.
The bank is capable of delivering enhanced value across corporate, retail, private, Islamic and investment banking.
Responsibilities:
Worked as Software Test Engineer
Dealing with banking and test writing
Dealing with bank related software and test execution
Projects Undertaken: - Teka KuchenTechnik Service Center LLC(Dubai)
Project: Teka Service Center (Dubai,UAE)
Domain-German Support Co-ordinator
Description: Teka is a multinational firm of German origin, engaged in manufacturing and marketing kitchen and bathroom appliances, porcelain products and industrial containers.
Responsibilities:
Worked as German support co-ordinator.
Dealing with German clients on mails.
Resolving the issues in the given TAT by sending mails to respective service departments.
Analyzed customer needs and made arrangements adhering to company policies.
Followed up ensuring relevant actions were taken on clients complaints.
Managed to keep records of customer interactions, transactions, complaints and comments.
Projects Undertaken: - SQS India Infosystems Pvt Ltd
Project: Allianz (Germany), Headquarter – Germany
Domain – Insurance
Client – Allianz - Germany
Description: In Germany, Allianz's home market, the company has more than 100 years of experience in the insurance business. Together with Allianz Global Investors, Allianz today offers a complete range of solutions, including insurance, provision and asset management. Allianz project consists of different types of Insurance like Life, Health, and Property & Causality Insurance. My involvement in testing of Allianz Life Insurance type which consists of different modules like Person, Contract and Claim.
Responsibilities:
Worked on Test writing(Manual Testing)
Worked on translation of software testing sites from German to English in the given TAT.
Dealing with German clients either face to face, through calls or E-mails.
Test Case writing according to the listed Business Functional Requirements.
Involved in Test Execution.
Projects Undertaken: - Tata Communications Limited, Pune
Project: SBI-MS, Headquarter – India
Domain – Banking (ATM)
Client – Tata Communications Pvt Ltd. (For SBI ATM in India)
Description: Monitoring the ATMs and preparing reports regarding the issues related to SBI ATMs.
Also reporting the issues to the concerned channel manager and the branch manager of that ATM
Noting the issues of ATMs and resolve the problems by allotting the concerned Engineer.
Responsibilities:
Working in SBI-MS Team.
Monitoring SBI ATMs of all over India.
Sending mails to branch manager and channel manager regarding the issues.
Solving customer related issues through e-mails or calls.
Taking follow up and dispatching the Tickets raised against the ATM’s.
Feedback of ATMs from branch manager and Channel Manager of SBI ATM’s.
All the actions/feedbacks are being captured in the Ticket for that particular fault or compliant received from the Customer.
Coordinating with different internal teams and customers and vendors for various issues on daily basis.
Personal Details
Date Of Birth
28th July, 1989
Languages Known
English, German, Hindi, Malayalam, Marathi
Marital Status
Married
Passport No.
K9937772
Address
Hill View Plaza,Balajinagar,Pune-43
Date:
Place: Pune Neethu Poduval