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Engineer Manager

Location:
India
Posted:
November 19, 2017

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Resume:

NEETHU PODUVAL

E-Mail: ac3efa@r.postjobfree.com

Mobile: +919*********

CAREER OBJECTIVES

To hold a responsible position in a reputed organization, this gives an opportunity for self-development and growth as well as to become a valuable asset for the organization.

Academic Details

Degree

Institute, University/Board

BE(Electronics & Telecommunication) :

Passed from ZEAL Education Society’s Dnyanganga College of Engineering & Research - Pune University, with Distinction

Foreign Language

German Language

Passed A1,A2, B1,& pursuing B2.1 Levels of German Examination from GOETHE INSTITUTE, MaxMueller Bhavan, Pune

Skill Set

Worked on Software test writing and test execution.

Worked as Software Test Engineer for Emirates NBD,Dubai

Worked as German Support Co-ordinator for Teka KuchenTechnik Service Center LLC,Dubai

Worked as Software Test Engineer for Allianz Insurance, Germany Project at SQS Infosystems,Pune

Worked for Tata Communications Pvt Ltd,Pune

Exposure of managing German language in German community environment.

Exposure in speed, efficient translation of bulk files.

Fluency and Efficiency in communication skills (English, German, Hindi, Malayalam and Marathi).

Elevated grammatical and written communication skills (English, German, Hindi, Malayalam and Marathi).

Ability to relate to coworkers

Have a good team player skill

Positive work ethnic

Have good mailing Etiquettes

Proficiency in Windows Operating Systems : WINDOWS 8,WINDOWS 7,WINDOWS XP

Documentation Package Skills : MS Word, MS Excel, MS Power Point, MS Outlook

Programming Languages : C, C++, CORE Java

Experience : Documentation in German and English, Customer

Support, Software Testing

Domain : Customer Support, Insurance and Banking

Certifications and Trainings

A1, A2, B1,B2.1 levels of German language from Goethe Institute (Max Mueller Bhavan),Pune

C & C++ programming language

Core Java

Allianz Certified Tester(ACT Certified)

Insurance and Banking training

German language training.

Documentation Training

Customer and Technical support training.

Work Experience

Worked as Software Test Engineer at Emirates NBD,Dubai from Nov 2015-July2016

Worked as German Support Co-ordinator at Teka KuchenTechnik Service Center LLC,Dubai from March 2015-0ct 2015

Worked as a Test Engineer at SQS India Infosystems Pvt Ltd,Pune from Feb 2014-Oct 2014

Worked as a NOC Engineer in Xecute HR for Client Tata Communications Limited,Pune from Aug 2013-Feb 2014

Projects Undertaken: - Emirates NBD(Dubai)

Project: Emirates NBD (Dubai,UAE)

Domain-Software Testing

Description: Emirates NBD is a leading bank in Dubai.

The bank is capable of delivering enhanced value across corporate, retail, private, Islamic and investment banking.

Responsibilities:

Worked as Software Test Engineer

Dealing with banking and test writing

Dealing with bank related software and test execution

Projects Undertaken: - Teka KuchenTechnik Service Center LLC(Dubai)

Project: Teka Service Center (Dubai,UAE)

Domain-German Support Co-ordinator

Description: Teka is a multinational firm of German origin, engaged in manufacturing and marketing kitchen and bathroom appliances, porcelain products and industrial containers.

Responsibilities:

Worked as German support co-ordinator.

Dealing with German clients on mails.

Resolving the issues in the given TAT by sending mails to respective service departments.

Analyzed customer needs and made arrangements adhering to company policies.

Followed up ensuring relevant actions were taken on clients complaints.

Managed to keep records of customer interactions, transactions, complaints and comments.

Projects Undertaken: - SQS India Infosystems Pvt Ltd

Project: Allianz (Germany), Headquarter – Germany

Domain – Insurance

Client – Allianz - Germany

Description: In Germany, Allianz's home market, the company has more than 100 years of experience in the insurance business. Together with Allianz Global Investors, Allianz today offers a complete range of solutions, including insurance, provision and asset management. Allianz project consists of different types of Insurance like Life, Health, and Property & Causality Insurance. My involvement in testing of Allianz Life Insurance type which consists of different modules like Person, Contract and Claim.

Responsibilities:

Worked on Test writing(Manual Testing)

Worked on translation of software testing sites from German to English in the given TAT.

Dealing with German clients either face to face, through calls or E-mails.

Test Case writing according to the listed Business Functional Requirements.

Involved in Test Execution.

Projects Undertaken: - Tata Communications Limited, Pune

Project: SBI-MS, Headquarter – India

Domain – Banking (ATM)

Client – Tata Communications Pvt Ltd. (For SBI ATM in India)

Description: Monitoring the ATMs and preparing reports regarding the issues related to SBI ATMs.

Also reporting the issues to the concerned channel manager and the branch manager of that ATM

Noting the issues of ATMs and resolve the problems by allotting the concerned Engineer.

Responsibilities:

Working in SBI-MS Team.

Monitoring SBI ATMs of all over India.

Sending mails to branch manager and channel manager regarding the issues.

Solving customer related issues through e-mails or calls.

Taking follow up and dispatching the Tickets raised against the ATM’s.

Feedback of ATMs from branch manager and Channel Manager of SBI ATM’s.

All the actions/feedbacks are being captured in the Ticket for that particular fault or compliant received from the Customer.

Coordinating with different internal teams and customers and vendors for various issues on daily basis.

Personal Details

Date Of Birth

28th July, 1989

Languages Known

English, German, Hindi, Malayalam, Marathi

Marital Status

Married

Passport No.

K9937772

Address

Hill View Plaza,Balajinagar,Pune-43

Date:

Place: Pune Neethu Poduval



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