MOHAMMAD RASTEGAR

*** ********* *****, ******, ** 35124 • 205-***-**** • ac3eet@r.postjobfree.com

EXPERIENCE

Advantage Solutions,,Hoover Alabama

Event Specialist, April 2015 - present

Introduce new products to consumers by giving them samples and educating them about how they can help themselves have better, healthier lives.

University of Alabama at Birmingham, Birmingham, AL

Helpdesk Support, July 2014 – October 2014 (Temporary Position)

Assisted with resolving computer issues. My responsibilities included resetting and approving passwords and problem solving for students and staff.

Utilized an online chat feature and Bomgar desktop control to communicate with callers and resolve their issues.

VA Computer Hardware, Birmingham, AL

Computer Hardware Technician, November 2009 – June 2010 (Temporary Position)

As part of a team of three employees, helped maintain computer equipment. My responsibilities included disassembling computers to test and replace parts and scanning equipment throughout the hospital to gather accurate inventory records.

Installed approximately 150 computers for employee use and ensured the proper installation of cables, operating systems and software.

Charter Communications, Birmingham, AL

Call Center Computer Support, October 1996 – March 2006

Developed policies and procedures for remote access to user computers. This enabled us to resolve software issues without having to travel, which improved our efficiency.

Worked closely with LAN and WAN environments to ensure sufficient availability and speed. Identified network problems and resolved them to ensure employees were able to continue their work as quickly as possible.

Responsible for providing unwavering customer support while answering user inquiries.

Trained new employees in the proper use of our software and billing system.

Bethco Inc,, Birmingham, AL

Computer Technician, December 1995 – July 1996

Worked independently to help customers with their computer issues. Responsibilities included building computer systems, repairing computers, and installing and upgrading software and hardware.

Worked hard to continue learning about the computer industry. For example, studied technical manuals and conferred with others to help maintain and configure software correctly.

EDUCATION

Herzing University, Birmingham, AL

Associates of Art: Computer Science – 1989, G.P.A. = 3.94

UAB, Birmingham, AL

B.A. – Mechanical Engineering – 1984 - G.P.A. = 3.00

ADDITIONAL SKILLS

Microsoft Products: Word, PowerPoint and Excel

Experience using sophisticated interviewing techniques

Budget and payroll work involving numerical accuracy

Accounting, bookkeeping and report preparation

Tax records

Managerial: Store Manager, Assistant Store Manager, Dept. Manager, Shift Manager and record keeping

Statistical reports

Inventory Management and marketing/purchasing

REFERENCES

Joey Richey Charmaine Ray

Senior Rehabilitation Counselor Club Supervisor – SC#4724

AL Dept. of Rehabilitation Services Advantage Solutions

Phone: 205-***-**** Phone: 205-***-****

ac3eet@r.postjobfree.com ac3eet@r.postjobfree.com

Bob Gross Vonda Franklin

Employment Specialist 1919 University Blvd.

Easter Seals of Birmingham Metro Birmingham, AL 35233

Phone: 205-***-**** Phone: 205-***-****

ac3eet@r.postjobfree.com ac3eet@r.postjobfree.com

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