Christopher Arnold

**** ******* ****** ********, ** 33801

Mobile: 863-***-****

Email: ac3edu@r.postjobfree.com

EDUCATION:

Bachelor of Science – Information Technology Management DeVry University - Tampa, FL

Certification:

CompTIA – A+ Certified

IT Skills:

Operating Systems: Microsoft 2000 and 2003 Server Enterprise Edition, Microsoft Windows XP/7/10 Professional

Software: Microsoft Office Enterprise Edition 2003, 2007, 2010(Word, Excel, Access) Chyron (Lyric)

Active Directory, LAN, WAN, TCP/IP, and DHCP

Fix/break, install, and update PC's and laptops

PROFESSIONAL EXPERIENCE:

07/2017 - Present Contractor at Lockheed Martin as Tier 2 Helpdesk Lakeland, FL

Migrating from Windows 7 to Windows 10

Providing assistance for end users with technical issues through remote desktop support, skype and deskside

Upgrading hardware and software on existing and new computers

Imaging using SCCM

Downloading and installing with DMT, software center and optional software tool

Using Remedy ticketing system

08/2016 - 07/2017 Consultant - Helpdesk Associate 1 at Bloomin’ Brands Tampa, FL

Provide customer service to 1,500 internal employees solving technical issues

Using Service Now ticketing system

Using Bomgar and VNC to remote into the restaurant’s network

Add printers to the network (thermal, impact, HP, Brother, Epson)

Guide the restaurant managers to what the solutions for all technical issues

Work with Active Directory Users and Computers

Help the restaurant manager with Positouch (pos system)

Working with the migration of Exchange to Outlook 365

Assisting customers with IOS and Android

09/2013 – 06/2016 America’s Auction Network (AANTV) ST. Petersburg, FL

IT Tech

Provide customer service to internal employees to solve technical issues

Troubleshoot the network add/repair/maintain all machines on the network (pc’s, printers, scanners, cameras, and label printers for the scanners)

Install/replace CCTV cameras (Analog and IP)

Add/repair cabling (cat5e and coaxial)

Run the production cameras on stage and in the booth

Work in the production booth with the graphics using lyric and chyron programs

Remoting with VNC

Using Clonezilla

03/2005 – 05/2015 Smokey Bones Lakeland, FL

Line Chef

Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.

Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.

Regulate temperature of ovens, broilers, grills, and roasters.

Substitute for or assist other cooks during emergencies or rush periods.

Bake, roast, broil, and steam meats, fish, vegetables, and other foods.

Train 2 new hires a month in the kitchen for the line and production.

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