Shelley Evans-United States Veteran

Dallas TX. 469-***-**** ac3edi@r.postjobfree.com

Objective: To obtain an administrative assistant, clerical, customer service position with a progressive company that has opportunities for advancement and development. Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Liaison

Breaking the line Books - February 2017 to Present July 2017

provide general administrative and clerical support including mailing, scanning, faxing and copying to management

maintain electronic and hard copy filing system

open, sort and distribute incoming correspondence

perform data entry and scan documents

manage calendar for Managing Director

assist in resolving any administrative problems

answer calls from customers regarding their inquiries

prepare and modify documents including correspondence, reports, drafts, memos and emails

schedule and coordinate meetings, appointments and travel arrangements for Managers

maintain office supplies for department

Payment Processer and Data Entry

RS Clark & Associates - October 2016 to January 2017

Processed online, mail- in, and over the phone collections payments for medical, apartments, appliances and military housing debt.

Responsible for sending receipts via e-mail, fax, and postage.

Skip trace accounts receivable to verify and update debtor information.

Responsible for preparing daily, monthly and yearly spreadsheets.

Trained and knowledgeable on HIPPA laws.

Performed clerical duties as need.

Information Technology Representative

United States Navy - January 2014 to June 2016

Trusted liaison between their command and ONENET (Overseas Navy Enterprise)

Communicates ONE-NET information, policies, and procedures to ONE-NET activates, deployments and service interruptions within their command.

Validate, prepare, and submit service requests, and supporting documentation, on behalf of their command.

Serve as the point of contact for submitted request.

Receive usernames and passwords on behalf of ONE-NET users within their command track ticket numbers,

ONE-NET assets software for their command

EDUCATION

Business Administration

Richland College - Dallas, TX

2016 to Present

SKILLS

Microsoft word

PowerPoint

Excel

Excellent communication skills

Excellent organization skill

Interpersonal skills and team player

Strong Customer service skills

Flexible

Multi-tasking

Great knowledge of smartphones, tablets, and computers

Working independently

Data Entry

10 key

Experience supporting customers via phone, e-mail, and chat

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