CRAIG PETERSON Bellevue, WA

Cell 425-***-****

ac3ed6@r.postjobfree.com

* ** *

Program/Project Manager

Over 14 years of proven program and project management leadership; utilizing Waterfall and Agile methodologies, leading all phases of the SDLC. Known for meeting or exceeding company’s overall goals and deliverables for digital; web, mobile, software, marketing, cloud, and IT operation & engineering projects. Led and managed dozens of high visibility Microsoft properties and other enterprise products with a consistent record of success and a keen ability to dive deep into details while maintaining a big picture perspective. Known for driving various entities to consensus to achieve program and corporate goals while leading or working with local and global partners. Adept at risk management and change control, providing outstanding client & customer service and as a retired US Navy Combat Veteran, a highly committed, responsible, and effective leader. Skills Summary

• Custom Software/web development

• System Migrations/Integrations

• Workflow Management

• Global Partner + Vendor Mgmt.

• Req. Analysis / Data Analytics

• Conflict Resolution

• Estimating & Budgeting

• Agile / Waterfall / PRINCE 2

• Testing/QA/Rollout/Support

• UX Layout and Design

• Product Marketing

• Team Building & Mentoring

• Business & IT Planning

• Client Relations & Presentations

• Executive Communications

Key Experience

Senior Program Manager, Office365 Small Business Apps (Apr17-Jun17) Microsoft Corp. (as agent of Nayamode)

• Managed the Microsoft Small Business Apps Preview Program, onboarding close to 200 active customers to preview and provide feedback on new, in-development apps. measuring data and metrics to show program funnel growth and GTM feasibility.

• In charge of gathering customer feedback and adoption, showing customer growth of over 750% in just 60 Days.

• Key player for; resolving technical issues, customer profile data, data base mgmt., bug tracking and program documentation. Program Manager, Search Business Excellence Group (Bing) (Oct16-Feb17) Microsoft Corp. (as agent of Bluehawk)

• Led the Bing Pilot Program as part of the Customer First Program. Connected over 30 engineers with advertising executives by creating a smooth end-to-end process for communications and customer care by problem solving roadblocks and analyzing key metrics. Program created ROE that contributed to a 3% lift in ad rev to the 5 billion dollars plus Bing search industry.

• Created and managed work-back schedules and tracked ROE for key partner sales and technical engagements as part of a Fortune 500 global sales force with a focus on International support of over 300 EMEA partner sales engagements.

• Responsible for creating monthly executive communications used by key decision makers to show the health of the program. Technical Program Manager III, OEM Readiness Global Initiatives (Apr16-Jun16) Microsoft Corp. (as agent of Harvey Nash)

• Implemented and managed the all up Readiness Program for worldwide partner OEM digital offers. Created and executed on new processes for a 30 million-dollar program, creating MS Project schedules, data analysis and risk mitigation measures.

• Facilitated communications with 12 remote and offshore teams to identify and create continuous improvement practices.

• Created SharePoint dashboards and provided regular status reports used by marketing teams to show the projected financial gains of over 40% growth that won new OEM partners and opportunities. Senior Microsoft Project Manager, Solutions Delivery (Apr14-Jul15) Intergen USA

• Led custom development projects for highly visible Microsoft technologies like key CRM and Visio web properties, analyzing business requirements, work flow management and identifying opportunities to develop innovative and cost-effective solutions.

• Worked the entirety of the SDLC, with complex processes on long and short-term parallel projects using Agile, Waterfall and PRINCE 2 methodologies on all platforms including PC, mobile and cellular. Projects Brought in $2.5 Million in revenue.

• Managed 8 offshore and local teams on projects that consistently finished on deadline and under budget, so much so in some cases, crediting the thousands of dollars saved directly back to our clients, earning new work and profit increase of up to 30%. Technical Program Manager and Deployment Engineer (Feb11-Jul13) Microsoft Corp. (as agent of Pointmarc Corp.)

• Program/released managed as part of a team; Microsoft’s App Store, The Windows Store, Windows Update and Microsoft Update for Windows 8 internal and live deployments.

• Developed, led, and implemented clearly defined deployment configuration steps for the Operations and Engineering teams, creating steps and scripts for hot fixes and bugs to patch deployment features, streamlining deployments by 80% from inception.

• Managed build deployments of Windows 8 servers including investigation of data set logs, software compliance, QA and problem solving of all issues. Played a key role in automation development of processes netting in solid financial gains. CRAIG PETERSON Bellevue, WA

Cell 425-***-****

ac3ed6@r.postjobfree.com

2 of 2

Related Experience

2008 to 2010 Microsoft Corp. (as agent of Pointmarc) Program Manager, Microsoft Internet TV, Extras and Media Center 2007 Worktank Corporation

Interactive Digital Microsoft Project Manager – Microsoft Diversity web site and other Microsoft proprieties 2006 to 2007 Microsoft Corporation as agent of Filter Talent Program Manager & Web Producer, Windows Vista and IE 2006 Microsoft Corporation as agent of Filter Talent Site Manager and Web Producer, Microsoft MapPoint and Virtual Earth web sites 2005 to 2006 United States Navy mobilized reservist- Kuwait + Iraq Supervisor, Mobile Inshore Undersea Warfare, Small Boat Unit Engineer, Combat Specialist 2004 to 2005 Microsoft Corporation as agent of Filter Talent Program Manager, Media Center XP and Web Producer for MSN.com homepage and Network Experience Team 2002 to 2003 Microsoft Corporation as agent of Artsource Inc. Web Producer for Microsoft Internet Explorer, Windows XP Embedded and CE.NET 2001 to 2002 United States Navy mobilized reservist Anti-terrorism physical security force, military law enforcement and supervisor 2001 Microsoft Corporation as agent of Artsource Inc. Web Producer for Microsoft.Com Business web site

1999 to 2001 Xylo Inc.

Web Production Coordinator, Quality Assurance Coordinator, UI Tester 1998 to 1999 Microsoft Corporation contracting with Artsource Inc. Project Coordinator for Microsoft Back Office, Media Producer, hardware & software specialist 1996 to 1998 Microsoft Corporation as agent of Artsource Inc. Line Producer, Production Coordinator, Surround video Photographer, Digital Imaging Specialist for Encarta 1986 to 1996 United States Navy, Photojournalist

Award winning Photojournalist and Electronic Imaging Specialist Software and Tools

Proficient with: Octopus, Pub Wiz, MS Office Suite, Product Studio, Tenroxs, App Map, Microsoft Project & SharePoint.

Good with & Knowledge of: HTML, DHTML, XHTML, XML, ASP, CMS, TFS, SOAP, CSS, REST, SEO, Photoshop, Visual Interdev, SQL Server, PowerShell and CRM.

Education

1994 Defense Information Photojournalism School, Indianapolis, IN Electronic imaging, photojournalism, writing, layout and design 1988 U.S. Naval Schools of Combat Photography, Pensacola, FL Still photography, lighting, film processing, color theory and printing

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