Resume Chester R. Stevens 510-***-****

ac3e0k@r.postjobfree.com

EPIC Certified Healthcare Project Manager with excellent IT development and management background. (Great mix of soft and technical skills) Provided production support for managers with centralized and matrixed mid-sized to larger teams. Managed cross-functional teams. Manage by skillful influence, local and remote collaboration, and partnerships, to all levels within the organization. Highly motivated and results-oriented self-starter. Enjoys solving challenging technical problems, contributing to positive team environment and leveraging technical experience. Proven skills as leader include:

Project Management

Cost Benefit Analysis

Requirements Management

Multi-Cultural Team Leadership

Epic - EMR/HER/EMPI

Application Development

SOX Compliance

Client & Vendor Negotiations

AD HOC Reporting

Tactical & Strategic Planning

SDLC

Facilitation

TECHNICAL SUMMARY

Kaiser: PARRS, REG+, ADT, MCS, MRMS, TRRS, LAB, FS, TSO, Clarity Database,

Chronicle Database

Software: SDLC, Word, Excel, Access, PowerPoint, Visio, Remedy, Niku RPM, MS Project, Docushare, MYSQL, C, Epic SQL, Terradata SQL, SQL Server, Visio, REMEDY, MS Office, PP/Word/Excel, Lotus Notes

Platforms: Windows, Unix

EDUCATION

Engineering Management B.S. Electrical Engineering

(core courses completed) SOUTHERN UNIVERSITY, Baton Rouge, LA

SANTA CLARA UNIVERSITY, Santa Clara, CA

PMP – PMI program (coursework completed)

CERTIFICATIONS

1) EPIC: Install Utilities 2) EPIC: Chronicles Ad-Hoc Reporting

PROFESSIONAL EXPERIENCE

Computer Science Instructor – SMASH LPFI (Stanford University) 2017 (Summer)

Instructor for a Summer Math and Science Honors program hosted by Stanford University. I taught Python in a Project Based Learning initiative for LPFI. The focus was on Social Justice and Data Science.

Computer Science Teacher (9th grade) OUSD 2016 – 2017

Taught Computer Science in at Fremont High School. The course featured program documentation, Introduction to database design and SQL, Binary Arithmetic and SCRATCH programming.

West Contra Costa Unified School District 2011 present

Resident substitute teacher and long-term substitute teacher at Hercules High School. Taught 9th and 12th grade English. Taught Computer Programming

Point B Consulting 2010 – 2010

Project Coordinator

Research and provide answers to inquiries from underwriters and brokers at Kaiser on the Health Care Reform Act

Kaiser Permanente, KP HealthConnect 2007 - August 2009

Project Manager, III - Provided project management for the Revenue Capture function under Kaiser’s Electronic Medical Record Initiative (EMR)

Provided production support for Kaiser Electronic Medical Record (EMR) Initiative. Tracked and managed RFC Service Requests and SR’s; Communicated directly to technical teams, business teams, Data Centers, Auditors, EPIC Software Systems Inc.

Developed platform for monitoring, mitigating and reporting EMR data errors for Revenue Capture.

Primary interface to Sarbanes-Oxley and Ernst & Young auditors for Revenue Capture data integrity audits. Authored Sarbanes-Oxley (SOX) requirements for data errors.

Reduced threat of audit or negative audit findings by defining and implementing solutions for system compliance to regulations, SOX, ITIL, and ISO.

Achieved consistency and effectiveness by managing the day-to-day production of desk procedures for handling interface data errors.

Created project plan and led cross functional activities for requirements gathering, software platform development, and remediation of data errors for Revenue Capture interfaces. Led core teams to project completion.

Closed all identified gaps in the discovery, communication, remediation and tracking of interface data errors.

Identified and analyzed gaps in monitoring and communicating Bridges interface failures thereby avoiding duplicate billing.

Provided analysis and solution for “locked patient records” thereby avoiding patient safety issues.

Provided change management communication to Site Support Specialists (i.e., set agenda, scheduled and facilitated online sessions, managed the delivery of presentation material, assigned follow-up communications).

Did data extracts from EPIC database to show ROI for “Scheduled Orders” implementation. Derived reports and presented them in executive meetings.

Ensured high quality customer service by forming working relationship with internal/external business partners: Site Support Specialists, IT Management, Executives at remote data centers, Sr. Business Application Coordinators.

Presented strategy, project goals, schedules and status to Sr. Management on weekly and monthly basis.

Sun Microsystems, Inc., Newark, CA 2002 – 2006

Diagnostic Project Lead

Defined activities and directed team of four developers in the development of an automated web-based application for diagnostic data analysis and report generation. Reduced analysis report generation time from 1 week to several minutes.

Wrote white paper defining a set of metrics for analyzing the effectiveness and efficiency of diagnostics.

Documented, presented and got approval from Product Engineers.

Key member of technical focus group that defined a strategic process for delivering effective diagnostics to manufacturing operations.

Presented a test paper at the SUN annual test symposium.

Bravara Communications, Inc., Palo Alto, CA 2001 – 2002

Manager: Embedded Diagnostic Software

Managed company’s diagnostic requirements and wrote a functional specification for diagnostics targeting a terabit core router of OC-192 Gigabit Ethernet.

Negotiated the cost and terms of the successful outsourcing of diagnostics.

Force10 Networks, Inc., Milpitas, CA 2000 - 2001

Manager / Diagnostic Developer

Managed all aspects of the project in a fast-paced start-up environment. Identified resources and developed strategic project work plans.

Personally architected and designed the embedded diagnostic tests for the gigabit Ethernet router / switch system.

Recruited and hired a development team of seven software and network engineers to implement the design.

Managed day-to-day aspects of project implementation. Reported status weekly to organization steak holders and cross-functional teams. Reviewed deliverables. Successfully managed project to deliver as planned.

Compaq Computer, Inc., Cupertino, CA 1996 - 2000

Sr. Software Diagnostic Engineer

Analyzed and evaluated Compaq’s manufacturing process and prescribed inline diagnostics/tests for fault analysis and isolation.

Implemented an interactive trouble-shooting guide in a real-time test environment featuring VISIO graphical flow for real-time process.

Authored the Diagnostic Test Strategy and External Specification for the Server product.

Improved the Manufacturing yield by 40%

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