SHELLA MARIE P. LUNA

Blk. * Lot ** Villa Teresa Subd. Mobile Phone Number: 093*-***-****

Yati, Liloan, Cebu 6002 Email: ac3dzi@r.postjobfree.com

PROFILE:

Good Listener and Motivator

Dynamic and Can interact with other people easily

Customer service oriented

Willing to work overtime. Can do job with lesser supervision and can handle pressure.

SUMMARY OF QUALIFICATIONS / TRAININGS:

Certified Trainer (Training Skills 1 &2)

Leadership Training ( Shangri-La Academy – Guangzhou China)

Recover to Gain Loyalty – (Problem Solving)

DR3 (Report, Record, Resolve)

Communication Skills

Marketing Strategic Planning

Profit and Loss Report

SKILLS:

Technically proficient in Microsoft applications (Word, Excel, Power Point)

Knowledge and skills in customer relations / handling

Excellent Communicator both written and spoken English

Good interpersonal relations skills

PROFESSIONAL EXPERIENCE:

Jollibee Foods Corporation

Position/Title: Marketing Officer

Specialization: Customer Service, Marketing, Promotions

March 2002 to October 2004

Shangri-La’s Mactan Resort and Spa

Position/Title: Restaurant Reservation Officer

Specialization: Customer Service, Marketing, Promotions

October 2004 to December 2016

EDUCATION:

Bachelor of Science Major in Business Administration (undergraduate) – USJR

Saint Joseph’s Academy – High School

Colegio de la Inmaculada Concepcion Mandaue Branch – Pre-school and Grade School

REFERENCES:

Marcel, Marcel

Assistant Director for Food and Beverage

Shangri-La's Mactan Resort and Spa

Mobile Phone Number: 091*-***-****

Benedict Arceta

Outlet Manager

Shangri-La's Mactan Resort and Spa

Mobile Phone Number: 099*-***-****

Xenia Dumalanta

Admin Supervisor

Shangri-La's Mactan Resort and Spa

Mobile Phone Number: 092*-***-****

Christine Jane S. Pernito

Team Leader

Telstra/Powered by Teletech

Mobile Phone Number: 093*-***-****

Contact this candidate