Larry St. Pierre - Backup Engineer / Administrator - Storage Admin

Larry J. St. Pierre

Cell: 860-***-**** email: *******@*******.***

Professional Profile

Advanced experience with Symantec Netbackup, EMC AVAMAR, & Data Domain With DDboost

Advanced experience with tape libraries & tape drive hardware

Advanced experience with SCSI technology & disk arrays

Intermediate experience with SAN & NAS Disk, switches, & HBA cards

Advanced experience with Microsoft Windows desktop & server operating systems

Advanced experience with UNIX desktop & server operating systems

Advanced experience with host based IP networking, Firewall & utilities

Advanced experience with VMWARE Virtual technologies

Intermediate experience with local & domain authentication

Data capacity analysis & reporting skills using various reporting tools & scripts

24 / 7 corporate office & remote backup, restore, & disaster recovery support

Excellent customer service & peer communication & support skills

Ability to multi-task & efficient locally or remotely utilizing multiple capabilities

Resourceful & able to work independently & with a team from all lines of service to complete a task

Exceptional ability to learn & deploy new technologies

Installation, Configuring, & Administer Desktop Operating Systems:

Windows 3.1x, 95, NT 4.0, 98, 2000, ME, XP, Vista, 7, 8, & 10

UNIX Fedora, Centos, Debian & Ubuntu

Installation, Configuring, & Administer Server Operating Systems:

Microsoft Windows server NT, 2000, 2003, 2008, 2012 & 2016

UNIX Solaris, Redhat & Suse Linux, AIX, HP-UX

Installation, Configuring, & Administer Software:

Microsoft Exchange 2003 – 2010, Microsoft Office version 1.0 - Office 360: Word, Excel, Access, PowerPoint,

OneNote, & Outlook, Microsoft Cluster service, Veritas Storage foundation/Cluster Server (for Windows or UNIX) AD Explorer, Remote Desktop Connection Manager, Norton, McAfee, WinZip, Robocopy, TeraCopy, Lotus Notes, Oracle, SQL, Cisco VPN, Symantec Netbackup 5.1 - 8.0, EMC AVAMAR version 5.0 - 6.0, Symantec Opscenter, EMC DPA, Crystal Reports, ServiceNow, Remedy, & many other server and desktop management applications

Installation, Configuring & Administer Hardware:

Desktop, Laptop & Server: Motherboard, CPU, Memory, Video & Audio board, NIC, SCSI, HBA, External array, Scanners, Digital Camera, Video conferencing systems

BM, DELL, HP, & Overland Tape Library SCSI & Fiber LTO1- LTO6 tape drives

Personal & Business ink-jet & Laser Printer, Copier & many other peripherals

Installation, Configuring & Administer Virtualization:

Vmware: Workstation, Server, ESXi, Vcenter & vSphere Data Protection, & Microsoft Virtual Server 2005

Installation, Configuring & Administer Networking:

TCP/IP, IPX/SPX, Switch, Router, Modem, Hub, Wireless, VPN, DNS, Firewall & Fiber technologies

Professional Experience

DXC / Computer Science Corporation, East Hartford, Connecticut

Senior Backup Engineer / Storage Administrator

March 2006 to August 2017

Install & personally administer 15-20 Symantec Netbackup master & 50-60 Symantec Netbackup media servers using version 5.1/6.5/7.6/8 on Solaris 8/9/10, Redhat Linux 5/6, AIX 5/6/7, Microsoft Windows Server 2003/2008/2012

Install & configure multiple tape libraries & disk enclosures in small 5-100 & large 1000-3000 local & remote data centers (datacenters include physical & virtual servers with various operating systems)

Tape library models include midrange & enterprise series IBM TS3100/TS3200/TS3310/TS3500, DELL Powervault TL2000/ML4000/ML6000, HP Storageworks MSL2024/MSL4048/MSL8048/MSL8096 & Overland NEO 100s/200s/400s series (some with the guidance of the vendor)

Run SCSI/Fiber/proprietary cabling from the Symantec Netbackup media servers to the libraries & tape drives

Install & configure LTO2/3/4/5/6 tapes drives

Create logical partitioning, tape drive assignment, control path drives & tape assignment policies in the libraries for use with Symantec Netbackup

Label & load tapes to assigned policies within the library

Run cabling from server directly to disk or server to switch then to disk

Install, configure, or zone Ethernet/fiber switches for midrange & enterprise disk enclosures for use as disk storage units & virtual tape libraries

Disk models include EMC VNX/VMAX/Clarion/Celerra/Isilon, NetApp/Hitachi/Buffalo Terastations & many other network/SCSI/USB disk enclosures & arrays (some with the guidance of the vendor)

Configure disk or create lun or share for use with Symantec Netbackup media servers

Configure Symantec Netbackup tape & disk storage units & groups, tape volume groups & pools

Tune operating system & Symantec Netbackup software for optimal performance

Configure Symantec Netbackup client, NDMP, catalog, vaulting, scheduling, backup selection, & retention policies

Add Windows, UNIX, clients & NDMP paths to Symantec Netbackup master server policies

Work with database admins to add database servers to backups with preferred backup configuration style

(ORACLE & MSSQL snapshot, cold/hot, & flat file style backup configuration)

Test client, NDMP, database server connectivity then run test backup

Troubleshoot Windows, UNIX, database client server, & NDMP, backup failures

Troubleshoot tape drive, library, & Symantec Netbackup Master/media server issues

Escalate irresolvable client or Symantec Netbackup master/media server backup issues to Symantec support

Escalate irresolvable library, tape drive, & disk enclosure issues to the corresponding vendor

Perform user requested file or folder, platform coordinated full system, or Database administrator coordinated restores of data that has been deleted or corrupted

Schedule, record, & vault tapes with Iron Mountain daily according to retention

Recall tapes from Iron Mountain for restore

Patch & Upgrade operating systems & Symantec Netbackup master/media server software

Install latest firmware on libraries, tape drives, & disk enclosures

Install & configure single & multi node EMC AVAMAR servers in small 5-100 & large 1000-3000 local or remote data centers (datacenters include physical & virtual servers with various operating systems)

Install utility, storage, & NDMP accelerator nodes, Data Domain disk with DD boost & deploy vmproxy servers (some with guidance from EMC support)

Install additional AVAMAR servers & Data Domain at remote disaster recovery site for replication

Configure AVAMAR domains, datasets, retentions, schedules, exclude lists, groups, & replication policies using AVAMAR enterprise manager/management console & command line interface

Install AVAMAR agent, activate, & schedule new client server backups (test client connectivity then run test backup)

Add new Vcenters, ESX hosts, & VM clients to AVAMAR

Perform user requested file or folder, platform coordinated full system, or Database administrator coordinated restores of data that has been deleted or corrupted

Troubleshoot client server backup failures & AVAMAR/Data Domain issues

Escalate irresolvable client server, AVAMAR, & Data Domain issues to EMC support.

Patch & upgrade AVAMAR servers & Data Domain disk software and firmware

(some patch and upgrade installations with guidance from EMC support)

Install & configure EMC DPA server software

Install & configure EMC DPA agent on Symantec Netbackup master & media servers

Patch & upgrade EMC DPA server and client server agent software

Create & schedule EMC DPA reports using system & custom report templates for reporting & monitoring AVAMAR & Symantec Netbackup servers

Create and use system reports to report capacity management, system health, resource utilization, reliability & availability analysis, forecasting, service level compliance, auditing, trending, & root cause analysis

Provide senior management, backup administrators, & backup monitoring staff with critical analysis reports pertaining to approaches to capacity management, detailing risk & impact of approaches, & daily detailed backup failures

Ship backup hardware, servers, tapes, & parts to remote sites for install

Train backup administrators to add & remove/retire client servers & complete restores on Symantec Netbackup and EMC AVAMAR

Train backup monitoring group on failed backup tasks, reporting, & escalating backup failures

Train remote site tape librarians on vaulting & Iron Mountain procedures according to sites retention service level

Maintain software repository for backup, platform, & automation groups (EMC/Symantec client & server patches/software - library, tape drive, & disk enclosure firmware/drivers)

Onsite data center & offsite yearly disaster recovery tests ran at IBM & SunGard availability facility,

Documenting disaster recovery steps, events, & notes during the exercise.

Successfully restored 10-30 Windows, UNIX, database, web, & application servers during the 38 hour exercise

Hand over servers to supporting owners & groups for testing

Achieved 100% disaster recovery test success 5 years in a row

Completed EMC courses:

Recovery Fundamentals & Backup Recovery Systems and Architecture (including Networker, Netbackup, Backeupexec, Commvault, TSM, & Data Protector)

EMC Backup Technologies Foundations

Avamar Fundamentals, & Avamar Management Backup

Data Domain System Administration

Computer Sciences Corporation, Norwich, Connecticut

Helpdesk Analyst I & II

January 2001 to March 2006

Provide phone support for UTC corporations nationwide with first call resolution 89%

Troubleshoot desktop & laptop issues

Reset Domain, Unix, Mainframe, & Vax passwords

Reset print queues

Upgrade, install, & configure software

Administer User Domain & E-mail accounts

VPN, Remote, & LAN software connectivity support

Train new & existing co-workers on various duties, procedures, & software operation

Manage large scale outage communications, escalations, & meetings

Charter Communications, Newtown, Connecticut

Desktop Support Technician

November 2000 to January 2001

Install new Desktops & Laptops with department specific software packages

Upgrade & install software & hardware

Punch down & install Ethernet cables to wall outlet, then run cable to users desktop or docking station

Image & repair old drives for data transfer

Troubleshoot desktop & laptop software & hardware issues

Hilb, Rogal, & Hamilton, Hartford, Connecticut

Desktop Support Administrator

February 2000 to November 2000

Configure & distribute new desktops, laptops, printers, & software

Create & troubleshoot NT & Exchange accounts, & passwords

Update, configure, & support Vertafore Sagitta Insurance Agency Management System

Install & update server & desktop virus protection

Test & install new insurance rating & quoting software

Upgrade & patch insurance rating & quoting software on servers & desktops

Troubleshoot Insurance rating & quoting software

Maintain nightly tape backup on NT, Exchange, & RS6000 servers

Desktop support with advanced assistance in Microsoft Office products

Printer maintenance & connectivity support

Superior Consultants, Wallingford, Connecticut

Helpdesk Analyst III

September 1999 to December 1999

Remotely support local & national hospital employees & contractors

Remote to client desktops & laptops to repair & configure software & configuration

Reset user accounts & passwords

Log users call activity, location, & department information

CIGNA, Bloomfield, Connecticut

Desktop Support Administrator

September 1998 to July 1999

Completed printer roll out project

Run Token-Ring network connection to printer

Assign IP addresses locally at printer or remotely using PC Anywhere to Jet Direct cards

Upgrade OS2 print servers to Windows NT print servers

Install & upgrade 150-200 Large Business Hewlett Packard laser jet printers on newly upgraded Windows print servers

Administer print servers

Record printer asset & network information to database

Helpdesk/ Desktop support & follow up to onsite & offsite locations within CIGNA

Build, rebuild, configure, & install 25-50 user PC’s

Configure desktops & laptops, Mainframe sessions, user preferences & Outlook Mailbox

Assistance migrating Token-Ring to Ethernet network

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