Project Manager Technical Support

Richard McLaughlin

Phone 813-***-****

E-mail ******************@*****.***

Verizon Lean Six Sigma certified

PMP certification 2017

Professional Experience

Verizon – Project Manager 2012 – 2017

Deployed the application “Service Now” to replace multiple services in the organization as part of the IT Service Management transformation team. This was an ITIL based role.

Developed a cross functional team for data analysis of business information (BI). Large amounts of data were available from multiple sources, requiring an SQL team to develop easy-to-read reports.

Created daily/weekly/monthly reports, and made ad hoc reporting possible.

Integrated Terremark Worldwide infrastructure into Verizon. Managed a team in 5 States and 3 countries.

Extensive background in the management of highly complex information technology projects and management of multiple projects/activities that vary in scope and expense.

Nations Health – Project Manager 2011 – 2012

Data Center and Telecom Project Manager

Avaya upgrades and new installations for the Medicare open enrollment season including:

CMS, AES, ESS and Presence

Project Managed new site in Manila, Philippines

Active Directory update, Kofax scanning and faxing solution, OneVision, and ITSM application selection.

Capital One – Infrastructure Project Manager 2010 - 2011

Infrastructure Project Manager retiring one bank data center while migrating mission critical applications to our other data centers

Project Manage decommission of the Chevy Chase Bank data center.

Migration of all applications and financial data into the Capital One Data Center infrastructure.

Freelance Project Manager 2008 – 2010

Managed International Team of developers and graphic designers developing internet based applications.

Managed a Project to redefine and build out the voice and data network for a 3 campus university; France, Abu Dhabi and Singapore.

Microsoft Corporation – Senior Project Manager, MCS and Technical Support 1999 –2007

Senior IT Account Manager/ Project Manager – Microsoft Consulting Services and Technical Support

oMember of Consulting and Support Leadership Teams Managed teams and virtual teams of 50+ engineers, approved invoicing, expenses, budget

oDelivered internal software solutions for Consulting and Support Teams

Senior Project Management

oDeveloped Implemented Global PMO Office for IT Project Managers Worldwide

- Migrated Microsoft's existing regional teams into one team

oLarge and Complex Data Center, Call Center and Telecom Projects across Europe

oData infrastructure installations and upgrades

oProject Managed New Offices design and setup as well as large office moves.

oProject Managed Data Center and Server consolidation – reduced to 7 data centers from 41

Regional Telecom Manager

oDelivered voice and data projects related to new products and services.

oManaged 5 person team located in 4 different countries

oManaged services and support for EMEA region - 40+ countries. Multi-million dollar budget.

Cap Gemini – Senior Consultant Manager 1998 – 1999

Consultant for Voice and Data Projects

Responsible for generating sales of future infrastructure projects

Contract management, invoicing and follow-up

Team member that designed complete IT Infrastructure for major food products company

Managed Team of 5 developers who created client solutions

Designed and implemented IT Data and Call Center infrastructure for leading software manufacturer

Designed and implemented Data Center and network for major European companies

Attitude – IT Director 1997 –1998

Directed the software development team that created end user solutions

- Multi-cast video distance learning solution for the largest French computer reseller, FNAC

- Secure video conferencing solution for the bank, Société Générale

Internal IT Director responsible for infrastructure supporting 2 outsourced call centers

Managed team of 5 programmers, 5 data center operators and 45 help desk technicians

Generated all new sales for the organization

Disney Consumer Products / Buena Vista Productions IT Manager 1996 –1997

Responsible for email system, Network & Telecom administration and bilingual Help Desk supervisor.

American University of Paris IT Manager 1990 –1996

Taught desktop publishing for the continuing education department.

Managed Computer lab –

Managed 50+ part time employees

Built and maintained LAN for this facility

United States Marine Corps 1982 – 1989

Varied operational positions in Africa, Asia, Europe, and the US

Honorable discharged as Sergeant – responsible for teams of up to 100

Carried Top Secret Security Clearance

Education

American University of Paris Major in Computer Science

Languages Bilingual French

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